Elements and Performance Criteria

Appropriate person(s) may include
colleagues
managers
person(s) in control of work site(s)
supervisors.

Chemicals may include
acid cleaners
alkaline cleaners
neutral cleaners
solvent cleaners.

Cleaning technique(s) may include
air blowing
buffing
dusting
mopping
scrubbing
sweeping
vacuuming.

Company requirements may include
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge/card/pass
company policy and procedures
company service standards
dress and presentation requirements
duty of care, code of conduct, code of ethics
emergency response and evacuation procedures
maintenance procedures for equipment and PPE
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
rights and responsibilities of employees and employers
training (induction, refresher and new skills) materials
use of contractors
work site access security clearance procedures.

Development opportunities may include
career pathways
in-house training programs
job rotation
mentoring opportunities
New Apprenticeships.

Environmental requirements may include
clean-up, containment and/or isolation
company policies and guidelines
environmental protection agency and government department regulations and guidelines
hazardous materials handling
local government regulations/bylaws.

Equipment may include
brooms
buckets
cloths
floor polisher
mops
squeegee
vacuum cleaner.

Legislative requirements may include
Australian Standards, quality assurance and certification requirements
award and enterprise agreements
codes of practice
national industry standards
relevant Commonwealth/state/territory legislation and local government regulations that affect company operation:
anti-discrimination and diversity
availability of chemical registers/manifests
chemical controls
consumer protection
environmental protection issues
equal employment opportunity
freedom of information
industrial equipment certificates of competency or licences
industrial relations
OHS Acts and regulations
privacy
trade practices
workplace consultative arrangements.

Manufacturers' specifications may include
equipment operational manuals
instructional guides
material safety data sheets
other resources supplied by the manufacturer (such as laminated cards notices, wall posters)
product labels
safety instructions pre-printed on equipment.

Occupational health and safety* (OHS) requirements may relate to
allergic reactions (contact dermatitis, etc)
communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc
dermatoxicological control and prevention measures
hazard identification and risk assessment mechanisms
hazard reporting
hierarchy of hazard control procedures
injury, dangerous occurrence and incident reporting requirements
keeping access ways clear from obstruction
maintaining clear access ways
maintenance procedures for equipment and PPE
national industry standards/codes of practice
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
protection from hazardous substances, noise and dust
protection of people in the workplace
routes of entry and potential symptoms of exposure from chemicals
safety training (induction and refresher)
ultraviolet light
up-to-date electrical test and tag compliance
use of chemicals in accordance with labels
use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals
use, storage and maintenance of personal protective equipment and clothing.
* Also known as occupational safety and health or workplace health and safety

Personal protective equipment (PPE) may include
ear muffs/plugs
gloves - non-permeable
goggles
high-visibility vests/clothing
overalls and other protective clothing
respirator
safety glasses
safety shoes
splash-proof face masks
sun protection
tongs
ultraviolet protection
wet-work clothing.

Rights and responsibilities of employees may relate to
confidentiality and privacy rights
duty of care
knowing the appropriate personnel for reporting purposes
knowing the location of manuals and/or related documents
knowing the terms and conditions of own employment
knowing the workplace procedures
protection from discrimination and sexual harassment.

Rights and responsibilities of employers may relate to
duty of care
providing a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation)
providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standards
providing information and training in work tasks, OHS and other employment related matters
the right to dismiss you if you (see the Commonwealth
are negligent, careless or cause an accident
commit a criminal offence
commit acts of disloyalty such as revealing confidential information
use abusive language.

Soil types may be wet or dry and include
algae and moss
animal hair and fur
beverages (drinks)
built-up dirt in corners and edges
cigarette butts
dust
food
graffiti (ink, texta, paint)
grease and oil
heavy, encrusted dirt
other building debris
paper
pollution marks and soil on buildings, bridges, outdoor furniture and statues.

Surface types may include
furniture and fittings
glass
hard floors
soft floors
walls.

Work order information may include
access to work site and egress points
completion times/dates
insufficient people to complete the work task(s)
job requirements and tasks
legislative requirements and local government
OHS requirements and emergency response procedures
resource requirements - equipment and chemicals
specific client requirements e.g. relationships with other activities, dress and presentation requirements
use of signage and barriers
work schedules
working in isolated and remote locations
work site contact person(s).

Critical aspects of competency
Accurately identify type and condition of different areas to be cleaned.
Safe and efficient cleaning methods.
Selection of appropriate cleaning equipment and chemicals.
Outcomes achieved in relation to customer work order, legislation and company requirements.

Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Types of surfaces.
Knowledge of the range of cleaning equipment and chemicals.
Awareness of applicable legislation, regulations, codes of practice and industry advisory standards.
Awareness of OHS legislation and procedures.
Communication and negotiation techniques.
Company management structure and reporting procedures.
Company procedures and practices.
Emergency response and evacuation procedures.
Injury, dangerous occurrence and incident reporting.
Awareness of routes of entry and potential symptoms of exposure from chemicals.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

sweeping
mopping
buffing
using glass squeegee
applying correct manual handling techniques
communicating clearly and concisely using written and verbal modes
customer service
handling and disposal of chemicals safely
performing the mathematical calculations required for the dilution and mixing of chemicals as specified on product labels
reading and responding appropriately to directions and safety instructions in equipment manuals and MSDS and on chemical labels
requesting advice or further information
seeking and receiving feedback
sourcing, organising and recording information
working on an individual basis and within a team.

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with:

PRMCL41A Apply basic communication skills
PRMCMN101A Follow workplace safety arrangements.

Resources required to assess this unit

The following resources should be available:

access to a suitable work site or venue
access to suitable equipment and chemicals
access to personal protective equipment
access to equipment operating manuals and MSDS
work order instructions and work plans
assessment instruments, including personal planner and assessment record book.

Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor.
The competency is to be demonstrated in a range of situations that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment.

Communicating ideas and information
Confirm own role and responsibilities with colleagues and supervisors to ensure compliance with work order and company requirements such as OHS. (1)

Collecting analysing and organising information
Collect and analyse information regarding work site in line with company procedures. (1)

Planning and organising activities
Organise and prioritise work tasks to meet work order and company requirements. (1)

Working with others and in teams
Provide support and assistance to team members to complete work tasks within designated timelines and to meet company requirements. (1)

Using mathematical ideas and techniques
Calculate floor area to be cleaned and measure and carry out chemical applications. (1)

Solving problems
Discuss with management/clients/site managers, supervisors and team members how to help solve problems that may arise. (1)

Using technology
Record data for future use such as stock control. (1)