Elements and Performance Criteria

Work may be conducted:
in a range of work environments
by day or night

Workplaces may comprise:
large, medium or small worksites

Facilities may be:
within an airport environment

Customers may be:
external (including international) or internal

Hazards may include:
vehicular traffic and pedestrians
uneven ground, steps, road surfaces
light including UV
animals, birds and insects
noise
varying traffic conditions
hazardous or dangerous materials
positions/status of letterbox or delivery point

Weighing devices may be:
mechanical
automated
weighbridge

Work priorities may be communicated through:
briefings
noticeboards
announcements

Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
two-way radios
protective clothing
high visibility clothing

Communication in the work area may include:
phone
fax
email
electronic data transfer (EDI)
RF systems
radio
oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures

Information/documents may include:
workplace policies, operating procedures and practices
Management Operating System (MOS)
Management Information System (MIS)
sorting system information including:
postcode book, national sort plan and state sort plan
postal guide
international postcode directory
label charts
quality assurance procedures
induction documentation
competency standards and training materials
job specifications and procedures
award, enterprise bargaining agreement or other industrial arrangements
manufacturers specifications
codes of practice, including national standards for manual handling and the industry safety code
supplier and or/client instructions
HAZCHEM chart/material safety data sheets
safety observation feedback program
emergency procedures

Applicable regulations and legislation may include:
relevant codes and regulations pertaining to mail operations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
relevant state/territory OH&S and environmental protection legislation
workplace relations regulations
workers compensation regulations
equal opportunity, equal employment opportunity and affirmative action legislation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace