Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
applicable Crimes Acts and Codes
Australian standards, quality assurance and certification requirements
Aviation and Maritime Transport Acts and Regulations
award and enterprise agreements
consumer law
general 'duty of care' responsibilities
privacy and confidentiality
relevant commonwealth, state and territory legislation which affect organisational operation:
anti-discrimination and diversity
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
security licensing or certification
Trade Practices and Fair Trading Acts.
Organisational requirements may relate to:
access and equity policy, principles and practice
client service standards
code of conduct
code of ethics
communication channels and reporting procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
security licensing
OHS policies, procedures and programs
organisational goals, objectives, plans, systems and processes
policies and procedures relating to own role, responsibility and delegation
reporting systems, procedures and processes.
Security procedures may relate to:
armed hold-up
cash and credit cards
customers eg bag checking
equipment eg alarms
keys
premises
records
staff
stock
sales representatives, contractors or vendors
surveillance.
Duty of care requirements:
relate to the legal responsibility under "duty of care" to do everything reasonably practicable to protect others from harm
may relate to own responsibilities to comply with safe working practices including activities which require licences or certificates of competency.
Designated personnelmay include:
emergency services (eg police, ambulance, fire brigade, emergency rescue)
first aid officer
OHS representatives
security personnel
supervisor.
Occupational Health and Safety (OHS) requirements may relate to:
controlling and minimising risks
correct manual handling including shifting, lifting and carrying
first aid
identifying and reporting hazards and risks
knowledge of emergency and evacuation procedures
transporting and storing cash, people, property and dangerous goods
using and maintaining equipment
using and maintaining personal protection equipment
using and storing hazardous materials and substances.
Security risksmay include:
spills eg liquid, chemical
injury to persons eg customers, sales representatives, contractors or vendors
persons carrying weapons
persons causing a public nuisance
persons demonstrating suspicious behaviour
persons under the influence of intoxicating substances
persons with criminal intent
terrorism
theft
unattended packages, goods, baggage or cargo
unattended vehicles in areas not designated for parking
vandalism
violence or physical threats.
General procedures for monitoringmay include:
following designated organisational procedures
maintaining vigilance and awareness of security while at work to promptly recognise risks or incidents
observing individual or group behaviour
recording details of observed risk situations.
Security equipmentmay include:
alarms
dye tags
locked and secure areas
mirrors
surveillance equipment eg cameras, CCTV (Closed Circuit Television).
Procedures for reportingsecurity risksmay include:
completing documentation such as logs, journals and activity reports
completing police reports
completing written and computer reports
contacting designated personnel
recording security risk and incident details
requesting security assistance.
Communication channelsmay include:
direct line supervision paths
formal communication pathways
lateral supervision paths
organisational networks.
Communication modesmay include:
alarms
call codes and signs
electronic communication
hand signals
verbal communication
written communication.
Communication equipmentmay include:
megaphone
mobile telephone
public address system
telephone
two-way radio.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of understanding and knowledge of the following:
applicable legislative, organisational and OHS requirements relevant to security of a retail environment including duty of care requirements, and own role, responsibilities and level of authority
applicable organisational policies and procedures and industry codes of practice relevant to security and theft prevention in a range of contexts and situations
general procedures for emergency, evacuation and first aid response
general procedures for monitoring a retail environment
general procedures for reporting identified retail security risks or suspicious customer behaviour to designated personnel including appropriate communication equipment and modes
the range of potential security risks relating to a retail environment.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a suitable venue and equipment
access to plain English version of relevant statutes and procedures
work schedules, organisational policies and duty statements
assessment instruments including personal planner and assessment record book
access to a registered provider of assessment services.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency should be assessed using questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.