Unit of competency Outline
Date retreived
23/07/2026 7:39 AM AWST
23/07/2026 7:39 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide leadership in promoting effective work practices in health
Provide leadership in promoting effective work practices in health
Unit of competency
National Code
HLTHIR505D
HLTHIR505D
State Code
WD168
WD168
TGA Status
Replaced
Replaced
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
20/08/2013
Field of Education
120505 - Work Practices Programmes
Original Release Date
20/08/2013
Nominal Hours
30
Description
DescriptorThis unit covers the skills required to provide leadership in establishing ethical and high quality work practices, to others working within the health industry. Leadership can be provided and/or modeled to clinic staff or allied professionals
Notes
Elements and Performance Criteria
1. Model ethical work practices
- 1.1 Establish and manage processes to ensure confidentiality of client information is maintained
- 1.2 Actively follow up and rectify indications of variance from the agreed ethical practices
- 1.3 Model work practices that show respect for client and staff rights to set the tone of the workplace
- 1.4 Develop and display code of ethics for the workplace to support a professional delivery of services which are responsive to cultural and individual differences
- 1.5 Monitor and audit the understanding and application of the principles of duty of care in all relevant work activities
- 1.6 Develop, communicate and monitor relevant procedures, policies, awards, standards and legislation for compliance
2. Initiate professional development and improved work practices
- 2.1 Identify own skill development needs to contribute to innovation and best practice service delivery across the profession
- 2.2 Identify and communicate relevant skill development opportunities to others to encourage their professional development
- 2.3 Utilise designated skill development activities including induction and training where necessary
- 2.4 Develop and implement where relevant practices to maintain own workplace health in accordance with work health and safety (WHS) guidelines including infection control
- 2.5 Seek advice and assistance from legitimate sources as and when appropriate to improve work performance
- 2.6 Adjust work practices to incorporate advice that addresses performance issues in order to maintain agreed work outcomes
- 2.7 Encourage and support others to manage own levels of stress and fatigue to ensure ability to work safely
3. Initiate quality activities
- 3.1 Embrace and communicate relevant accreditation and other standards to support the delivery of agreed service standards
- 3.2 Routinely review performance against agreed standards
- 3.3 Develop and maintain partnerships with stakeholders such as the client, the broader community and other professional health service providers, to measure the satisfaction with the quality of health services
4. Emphasise importance of hygiene and infection control
- 4.1 Maintain personal hygiene according to organisation requirements
- 4.2 Regularly review reporting and take appropriate action to deal with potential infectious and other workplace hazards
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Issues relevant to client rights and responsibilities may include:
Access to appropriate and equitable care
Personal dignity
Privacy, confidentiality and consent
Personal safety and security
Knowledge of the identity and professional status of individuals providing services
Behaviour of relatives and friends
Provision of accurate information
Keeping appointments
Complying with instructions
Respect for the rights of other clients and staff
Type of work role should consider:
Level of responsibility (ie sole practitioner or employer)
Clinic guidelines
Individual awards and benchmarks
Legal/legislation relevant to work area
Accreditation standards
Workplace context may be:
Public or private practice
Community or regional service
Specialised service or organisation
Designated skill development includes:
Hazard control
Manual handling
First aid
Cultural awareness
Infection control
CPR
Emergency response
Quality improvement
Discrimination
Grievance
Waste management
Customer service
Communication
Others
Standards may include:
Industry standards
WHS
Qualification standards
Relevant health regulations
Personal hygiene may include:
Washing hands according to specified standards
Personal protective equipment (PPE)
Standard and additional precautions
Clean uniforms worn correctly
Issues relevant to client rights and responsibilities may include:
Access to appropriate and equitable care
Personal dignity
Privacy, confidentiality and consent
Personal safety and security
Knowledge of the identity and professional status of individuals providing services
Behaviour of relatives and friends
Provision of accurate information
Keeping appointments
Complying with instructions
Respect for the rights of other clients and staff
Type of work role should consider:
Level of responsibility (ie sole practitioner or employer)
Clinic guidelines
Individual awards and benchmarks
Legal/legislation relevant to work area
Accreditation standards
Workplace context may be:
Public or private practice
Community or regional service
Specialised service or organisation
Designated skill development includes:
Hazard control
Manual handling
First aid
Cultural awareness
Infection control
CPR
Emergency response
Quality improvement
Discrimination
Grievance
Waste management
Customer service
Communication
Others
Standards may include:
Industry standards
WHS
Qualification standards
Relevant health regulations
Personal hygiene may include:
Washing hands according to specified standards
Personal protective equipment (PPE)
Standard and additional precautions
Clean uniforms worn correctly
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the particular workplace
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the particular workplace
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8286 | HLTHIR505C | Provide leadership in promoting effective work practices in health | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J096 | HLT43512 | Certificate IV in Optical Dispensing | Qualification |
| J111 | HLT52012 | Diploma of Practice Management | Qualification |