Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Proposed changes may include:
e-commerce systems
electronic messaging systems
implementation of a new information management system
system hardware upgrade
mobile computing devices (e.g. handheld devices, mobile computers, personal digital assistants, handheld data capture systems and mobile cellular telephones).
Risks may include
damage to property/equipment
environmental
equipment/system failures
financial/economic loss/failure
industrial disputation
market changes
microbiological contamination
natural disasters
OH&S including disease
political events
product failure
professional incompetence
security failure (e.g. criminal or terrorist activities)
supplier failures.
Implementation strategies may address:
change management strategies to engage users
contingency arrangements
developing a project team
financial management
identifying and seconding project personnel
timelines and project stages
product testing and trial regimes
project milestones
quality requirements
reporting requirements
risk management requirements
stakeholder consultation, familiarisation and training strategies.
Stakeholders may include:

business partners
customers
executive management
other employees
public
public agencies, especially regulators
shareholders
suppliers.
Business processes may include:
access and equity principles and practices
business and performance plans
collaborative or partnership arrangements
confidentiality requirements
defined resource parameters
ethical standards
existing technology, systems and processes
goals, objectives, plans, systems and processes
legal and organisational policies, guidelines and requirements
OH&S policies, procedures and programs
quality and continuous improvement processes and standards
Quality Assurance (QA) or procedures manuals
recording and reporting procedures
security requirements
team and business unit structures and focus.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
research and evaluate business and organisational impact of a proposed electronic technology system
capacity to analyse, develop and implement plans for the introduction of an electronic technology system with minimum interruption to the organisation's business processes
capacity to identify, analyse and address problems in a timely and effective manner.
Context of and specific resources for assessment
Assessment must ensure:
competence is consistently demonstrated over time, and over a range and variety of situations
access to required assessment facilities and resources.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate
review of applied projects or learning activities, such as those related to implementing electronic solutions for a specific business requirement
direct observation of contextual application of skills
oral or written questioning to assess knowledge of capabilities and limitations of infrastructure
review of research and evaluation of the electronic technology proposal.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example, with other units in the qualification in which this unit is packaged.