Unit of competency Outline
Date retreived
22/07/2026 4:09 PM AWST
22/07/2026 4:09 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide venue information and assistance
Provide venue information and assistance
Unit of competency
National Code
SITTVAF001A
SITTVAF001A
State Code
S6479
S6479
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
27/09/2011
Field of Education
080701 - Tourism
Original Release Date
27/09/2011
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to provide visitors with information on the venue's facilities and services.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Access and update information.
- 1.1 Source and access information on facilities and services available within the organisation according to organisational systems.
- 1.2 Incorporate information into day-to-day working activities to support quality of service and standards within the organisation.
- 1.3 Share information with colleagues to support the efficiency and quality of service.
- 1.4 Identify and use opportunities to update and maintain facility and service knowledge.
2 Provide information about services and facilities.
- 2.1 Proactively identify information and assistance needs of different customers, including those with special needs.
- 2.2 Provide accurate information in a clear, concise, courteous and culturally appropriate manner.
- 2.3 Where appropriate, assist or instruct visitors in the use of equipment and facilities or refer to relevant colleagues.
- 2.4 Consider health and safety requirements when providing information and assistance.
- 2.5 Promote internal products and services using appropriate customer service skills to contribute to the profitability of business.
3 Seek feedback on services.
- 3.1 Proactively seek feedback on services from visitors.
- 3.2 Observe visitor behaviour to inform future service developments and correctly follow procedures for any formal customer evaluation.
- 3.3 Provide information on visitor feedback to relevant colleagues.
opening hours
access
pricing
ticket sales
cloaking
times of activities or events
direction or location of facilities
retail
food and beverages
facilities for those with special needs
new activities, events or procedures
operational changes
promotional activities.
staff noticeboards
leaflets and brochures
team meetings
internal newsletters
discussions with colleagues.
formal, including surveys, interviews and structured questioning
informal, including observation or casual discussion.
access
pricing
ticket sales
cloaking
times of activities or events
direction or location of facilities
retail
food and beverages
facilities for those with special needs
new activities, events or procedures
operational changes
promotional activities.
staff noticeboards
leaflets and brochures
team meetings
internal newsletters
discussions with colleagues.
formal, including surveys, interviews and structured questioning
informal, including observation or casual discussion.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to access appropriate information on services and facilities
ability to communicate information and assist visitors in a courteous and culturally appropriate manner
demonstration of skills on multiple occasions or in response to multiple requests to reflect breadth of knowledge and ability to respond to different situations.
Context of and specific resources for assessment
Assessment must ensure:
interaction with others in the provision of information to demonstrate the appropriate interpersonal skills
use of current venue information.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate providing assistance and information
case studies to assess ability to source a range of different types of information for different purposes
written and oral questioning or interview to test knowledge of the sources of information and the role of information systems within the venue
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Evidence of the following is essential:
ability to access appropriate information on services and facilities
ability to communicate information and assist visitors in a courteous and culturally appropriate manner
demonstration of skills on multiple occasions or in response to multiple requests to reflect breadth of knowledge and ability to respond to different situations.
Context of and specific resources for assessment
Assessment must ensure:
interaction with others in the provision of information to demonstrate the appropriate interpersonal skills
use of current venue information.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate providing assistance and information
case studies to assess ability to source a range of different types of information for different purposes
written and oral questioning or interview to test knowledge of the sources of information and the role of information systems within the venue
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C4856 | THTFAT01B | Provide on-site information and assistance | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF739 | SITXCCS101 | Provide information and assistance | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D356 | CUS30309 | Certificate III in Music Business | Qualification |