Unit of competency Outline

Date retreived
23/07/2026 1:24 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Design and implement an enterprise voice over

Design and implement an enterprise voice over

Unit of competency
National Code
ICTTEN512
State Code
AWD08
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
031307 - Communications Technologies
Original Release Date
05/07/2016
Nominal Hours
60
Description
This unit describes the skills and knowledge required to design and implement infrastructure required to enable enterprises to use voice over internet protocol (VoIP) and other packet-based services using converging network technologies.It applies to individuals who combine significant technical expertise with a range of analytical, research and planning skills to develop and tailor internet protocol (IP) convergence solutions for particular business needs.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan and design VoIP infrastructure to meet business requirements
  • 1.1 Ascertain end-user requirements in consultation with client
  • 1.2 Select VoIP infrastructure in line with business and end-user requirements, within budget limitations
  • 1.3 Select protocols for converged networks
  • 1.4 Select hardware, software, network and security requirements according to agreed business and end-user specifications
  • 1.5 Investigate factors affecting bandwidth and calculate bandwidth usage for various codecs, including considerations of overhead, connection quality and connection speeds
2. Install and configure VoIP infrastructure to meet business requirements
  • 2.1 Implement telephone number mapping (ENUM), number portability, end-point addressing, path selection, calling classes and overlapping number ranges
  • 2.2 Install, configure and test gatekeepers
  • 2.3 Install and test convergent terminal equipment and software
  • 2.4 Install software, and configure and test VoIP services
  • 2.5 Configure security access levels to safeguard data, making use of appropriate tools
3. Configure UC network
  • 3.1 Obtain topology and components of UC network
  • 3.2 Analyse potential of IP multimedia subsystem (IMS) network architecture to enable convergence of voice, video and data applications and various mobile network technologies over IP based layer
  • 3.3 Incorporate use of a communications server to provide real-time multimedia communications
  • 3.4 Select common video conferencing codecs according to standards and practices
  • 3.5 Select voice and video conferencing hardware
  • 3.6 Implement IP-private branch exchange (PBX) functionalities in the UC network
4. Test and evaluate performance of convergent networks
  • 4.1 Develop possible network congestion solutions for common network congestions to meet the specified quality of service (QoS)
  • 4.2 Provide solutions for problems with contacting emergency services
  • 4.3 Analyse network traffic and resolve problems using packet sniffer, monitoring software and hardware solutions
  • 4.4 Troubleshoot convergent communications over wireless networks
  • 4.5 Analyse types and effects of attacks, including man-in-the- middle attacks
  • 4.6 Plan ways to counteract denial of service (DoS) and distributed DoS (DDoS) attacks
  • 4.7 Predict the impact of virtual local area network (VLAN) hopping, media access control (MAC) address movements, additions and changes on network
5. Test and verify security access levels
  • 5.1 Analyse types of intrusion detection
  • 5.2 Monitor and evaluate capability and reliability of security systems
  • 5.3 Make system alterations to ensure protection against known and potential threats
  • 5.4 Verify and test user settings conform to security policies
  • 5.5 Back-up, upgrade and scan systems to minimise attacks
6. Complete documentation and sign-off procedures
  • 6.1 Complete required records and notify client
  • 6.2 Remove installation waste and debris from worksite and dispose of according to environmental requirements to maintain safe worksite conditions
  • 6.3 Reinstate site according to client and company requirements
No information
No information