Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational documentation may include:
annual reports
brochures
business forms
current systems
facilitated group sessions or discussion groups
financial statements
performance reports
policy documents
website.
Information-gathering techniques may include:
interviews
observation
questionnaires
surveys.
Business-critical factors may include:
customer confidence
customer demographics
data knowledge and management
expectations
response times
scalability
security
traffic.
Stakeholders may include:
development team
project team
sponsor
user.
Document may include:
business requirement specifications
textual documentation, such as system-requirement specifications
case diagrams
wireframes.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
document business requirements based on business strategy and current and future directions
facilitate client stakeholders to reach a consensus position.
Context of and specific resources for assessment
Assessment must ensure access to:
project brief
business documentation
appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of data-gathering techniques
direct observation of candidate conducting interviews and focus groups
evolution of system-requirement specifications based on data gathered
evaluation of software prototype based on data gathered
evaluation of unified modelling language (UML) diagrams to represent the analysis of the data gathered.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.