Elements and Performance Criteria

Support will include:
Resources managed by the organisation
Information about resources managed by other organisations
Advice and information
Individual or group supervision

Groups include:
Those defined by the objectives of the organisation
Those in existence or in the process of being established within the organisation

Resources may include:
Space for groups to meet
Facilities
Equipment
Advice and information for groups
Facilitators for group meetings
Books, posters, videos and other materials
Financial assistance
Information about resources available from other organisations/agencies

Reports may include:
Basic data on demand and usage
Information collected at the request of management/supervisor/team
Routine reporting
Information for users of resources

This unit is based on the Community Work National Competency Standards unit of the same name.

Critical aspects of evidence:
Worker provides support to existing groups within limits of own jobs and responsibilities.

Essential knowledge:
Organisation's programs, policies, objectives, criteria and priorities
Organisational appointment system/booking system for provision of resources to groups
Resources managed by the organisation
Resources managed by other organisations
Existing groups allied with the organisation's work
Referral procedures for other organisations/agencies
Understanding of group processes and group dynamics

Essential skills:
Data collection
Record keeping

Resource implications:
Access to appropriate workplace where assessment can take place or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observations, questioning or evidence gathered from the workplace
Assessment may take place on one occasion but must include assessment of competence with more than one existing group

Context of assessment:
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions.