Unit of competency Outline

Date retreived
23/07/2026 10:01 PM AWST

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Undertake case management of investigations

Undertake case management of investigations

Unit of competency
National Code
CPPINV4013
State Code
OBJ07
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
30/09/2019
View on TGA
State Implementation and Classification
Approved Date
20/05/2020
Field of Education
090515 - Welfare Studies
Original Release Date
20/05/2020
Nominal Hours
8
Description
This unit specifies the skills and knowledge required to case manage investigations. It includes developing case management plans, assessing and controlling anticipated investigation risks, monitoring investigations and implementing required contingencies. It also includes evaluating investigation outcomes and client satisfaction to identify and recommend improvements to future investigations and service delivery.This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.This unit forms part of the licensing requirements for people engaged in investigative services in some states and territories. For further information, check with the relevant regulatory authority.
Notes
Elements and Performance Criteria
1 Develop case management plan.
  • 1.1 Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety, and apply to case management to ensure compliance.
  • 1.2 Obtain and review work instructions and consult with relevant persons to clarify investigation purpose, timeframes and budget.
  • 1.3 Source and analyse intelligence to support investigation and define investigation scope and resource requirements.
  • 1.4 Develop case management plan and schedule activities and resources to effectively conduct investigation to meet work instructions.
  • 1.5 Identify and assess anticipated risks associated with investigation and implement required risk control measures.
  • 1.6 Organise required investigation equipment, resources and technologies according to workplace requirements.
  • 1.7 Plan contingency measures to respond to changing circumstances during investigation.
  • 1.8 Brief relevant persons to explain investigation information and instructions and use questioning and active listening to respond to issues and concerns.
2 Monitor investigation progress.
  • 2.1 Systematically monitor investigation progress against case management plan to ensure service delivery meets client requirements.
  • 2.2 Maintain communication with relevant persons to monitor investigation progress against agreed objectives and discuss and address issues as they arise.
  • 2.3 Monitor expenditure and resource use to ensure investigation objectives are achieved within budget parameters.
  • 2.4 Monitor evidence collection processes to ensure compliance with evidence management principles and requirements for admissible evidence.
  • 2.5 Identify contingencies affecting the investigation and vary the case management plan as required in consultation with relevant persons.
  • 2.6 Compile operational documentation chronologically to provide an ongoing reference for operatives.
3 Review and report investigation outcomes.
  • 3.1 Document and report investigation outcomes to relevant persons within agreed timeframes.
  • 3.2 Seek client feedback on service delivery and review investigation outcomes against case management plan.
  • 3.3 Identify areas for improving future client service and operational outcomes and present recommendations to relevant persons.
  • 3.4 Collate and secure all investigation documentation in a manner that facilitates future retrieval, maintains client confidentiality and meets evidence management requirements.
No information
No information
Replaces
State Code National Code Title Type
D1463 CPPSEC4013A Undertake case management of investigations Unit of competency
State Code National Code Title Type
BEW9 CPP40719 Certificate IV in Security Management Qualification
BEW8 CPP41519 Certificate IV in Security Risk Analysis Qualification