Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Sources of information may include:
media
books
unions
industry associations and organisations
industry journals
personal observations and experience.
Industry information may include:
peak bodies
professional or industry organisations
unions
types of employment opportunities, including part-time and casual
working hours
role of volunteers
qualifications obtained by employees or volunteers
different sport and recreation services and their relevance to industry sectors
relationships between sport and recreation and other industries
specific features of the local or regional industry
roles and responsibilities of individual staff.
Economic and social significance may include:
impact on volunteers
effect on local amenities or facilities
community role in recreation
positive and negative impacts on health
national pride.
Clients may include:
internal and external
customers with routine or special requests
regular and new
people from a range of social, cultural and ethnic backgrounds.
Organisational policies and procedures may include:
anti-discrimination
client referral procedures
codes of conduct
complaint procedures and response times
consumer protection
duty of care
emergencies
equal opportunity
industrial relations
occupational health and safety
organisational report forms
reporting procedures
risk minimisation.
working with children
workplace relations.
Community development philosophies and principles may include:
social justice
human rights
individual and social empowerment.
Ethical practice may include:
professional relationships
client relationships
professional standards of customer service
information collection, storage and dissemination
operation of community recreation organisations
inclusive and non-discriminatory practices.
Specific needs may include:
language
cultural
social
economic
physical
health.
Situations may include:
verbal abuse
physical aggression
emergencies.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
accesses information on the sport and recreation industry and applies knowledge of industry and own sector to the performance of own work role
interacts with a range of clients and staff according to industry standards of ethical practice
completes work tasks efficiently, within defined timeframes and responsibilities, and according to organisational policies and procedures
deals with contingencies according to own levels of responsibility.
Context of and specific resources for assessment
Assessment must ensure completion of multiple day-to-day work activities in a sport and recreation environment to demonstrate competency and consistency of performance.
Assessment must also ensure access to:
different groups of clients and staff relevant to job and sector-specific contexts
a variety of work-related products and services
sources of information about the sport and recreation industry
documentation, such as incident report forms and feedback sheets
relevant support staff.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of completing job tasks and interacting with staff and clients in the provision of customer service
oral and or written questioning to assess knowledge of organisational and legislative requirements and their application to the work role
a research project documenting information collected and analysed about the sport and recreation industry and its relevance to work activities
third-party reports from a supervisor detailing performance
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SISXOHS101A Follow occupational health and safety policies.