Unit of competency Outline

Date retreived
22/07/2026 5:25 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Obtain information from a client

Obtain information from a client

Unit of competency
National Code
DEFDPL008
State Code
BBC68
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
17/08/2017
View on TGA
State Implementation and Classification
Approved Date
21/02/2018
Field of Education
090913 - Legal Practice
Original Release Date
21/02/2018
Nominal Hours
0
Description
This unit specifies the skills and knowledge required to obtain information from a client within a Defence legal environment. This includes understanding Defence military law and the impact on disciplinary issues.It includes preparing background material, obtaining information from a client and finalising the matter.This unit applies to Defence personnel who are required to provide paralegal support services.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Persons undertaking this unit work independently and as part of a team, and perform routine tasks. They work with direct supervision and apply known solutions to a variety of predictable problems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Prepare background material
  • 1.1 Clarify with instructing legal officer, nature of client needs and legal matter
  • 1.2 Review and analyse background material in accordance with task requirements
  • 1.3 Open new client/matter file in accordance with organisational legal procedures
2 Obtain client information
  • 2.1 Contact client to gather required information in accordance with organisational and legal procedures
  • 2.2 Outline legal limits of own responsibility clearly to client and establish mutual expectations in accordance with operational guidelines
  • 2.3 Use appropriate communication techniques to obtain required information from client
  • 2.4 Record client information in accordance with legal requirements and review with instructing legal officer
3 Finalise matter
  • 3.1 Advise client of outcome, in accordance with operational legal requirements
  • 3.2 Finalise documents in accordance with organisational procedures
  • 3.3 Appropriately store and secure relevant files in accordance with organisational procedures
No information
No information
Replaces
State Code National Code Title Type
AVV84 DEFPL021 Obtain information from a client Unit of competency
Replaced By
State Code National Code Title Type
OEF56 DEFDPL019 Obtain information from a client Unit of competency
State Code National Code Title Type
BDK2 DEF40717 Certificate IV in Defence Paralegal Services Qualification