Unit of competency Outline
Date retreived
23/07/2026 5:46 AM AWST
23/07/2026 5:46 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage a complex community sector organisation
Manage a complex community sector organisation
Unit of competency
National Code
CHCMGT801B
CHCMGT801B
State Code
D8582
D8582
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
04/08/2011
Field of Education
080301 - Business Management
Original Release Date
04/08/2011
Nominal Hours
80
Description
DescriptorThis unit describes the knowledge and skills required to manage an organisation with the complexities of the community sector work environment
Notes
Elements and Performance Criteria
1. Manage human resource issues in community sector organisation
- 1.1 Establish working relationships with staff under a range of working conditions and work arrangements in the community sector
- 1.2 Develop and implement strategies to maintain relationships with staff as a basis for providing ongoing support, guidance, motivation and inspiration to underpin community work
- 1.3 Develop and implement strategies and systems to manage human resources issues related to a range of work arrangements, including voluntary work, work conducted largely in locations remote from the organisation and/or work in homes of clients
- 1.4 Balance the requirements of maintaining full time, part time and contract staff to undertake community sector work
- 1.5 Investigate the application of innovative approaches in human resource management with a potential to address organisation, sector and industry issues
- 1.6 Take action to provide ongoing support to address specific needs of staff in the community sector
- 1.7 Manage diversity of staff, client base and sector to effectively support community work
- 1.8 Ensure organisation processes, practices and protocols support and promote the acquisition and effective application of cultural competence
2. Maintain organisational relationships to support community sector work
- 2.1 Establish and maintain relationships and collaborative partnerships with identified organisations, agencies, government and regulatory bodies to underpin, support and enhance the work of the organisation
- 2.2 Identify and implement strategic approaches to finding a balance between collaboration and competition in organisational relationships
- 2.3 Establish, support and maintain appropriate and productive inter-organisation connections
- 2.4 Take a balanced and tenacious approach to maintain connections with public and private sector agencies in line with organisation policies and requirements
- 2.5 Oversee the maintenance of organisation databases and information systems to support and enhance inter-agency relationships
- 2.6 Take a proactive approach to researching the sector and developing new inter-agency relationships in line with strategic directions and organisation objectives
3. Manage organisation systems
- 3.1 Oversee the establishment and maintenance of information and reporting systems to ensure audit, accreditation and other compliance and regulatory reporting requirements are addressed
- 3.2 Take initiative in establishment, review and maintenance of systems and processes to support and enhance work processes and associated accountability as an ongoing management practice
- 3.3 Monitor changes that may impact work processes and practices and take a high level problem solving approach to ensure organisation systems are able to address increased and/or changing demands and compliance requirements
- 3.4 Conduct ongoing research investigation to identify evidence of improvements in available systems and processes and/or in their application that may be beneficial to the organisation
- 3.5 Regularly evaluate the effectiveness of organisation systems and processes to ensure compliance and provide an effective basis for decision-making
4. Influence the policy environment
- 4.1 Undertake investigative research in relation to key areas of community work as a basis for contributing to policy determinations
- 4.2 Maintain a balanced approach to policy development and implementation to support organisation's strategic direction and objectives, minimise risk and uncertainty and contribute to community sector work
- 4.3 Maintain active involvement and influence in policy at a broader level, including contributing to policy initiatives at the community work sector, industry and government levels
- 4.4 Undertake high level negotiation and advocacy to influence policy development and implementation to support evidence-based research
5. Manage finance issues
- 5.1 Take a strategic problem solving approach to managing the organisation's finances within a challenging environment including issues such as lack of business certainty, expanding demands, changes in public focus and support for different approaches, inconsistent or unworkable guidelines and varying availability of funding
- 5.2 Identify and pursue funding opportunities through public and private sector sources and where possible, take an innovative approach to create or expand opportunities
- 5.3 Undertake ongoing investigative research at national and international levels to identify existing or emerging funding and financing models with potential application to the organisation
- 5.4 Review organisation's finance structures in the light of research evidence and identify potential options for changes to the structure and allocation of finances in the organisation
- 5.5 Seek external expert advice and support and undertake internal consultation as required in relation to decision-making and to implement change in the organisation
6. Oversee contract management
- 6.1 Establish and maintain contracting processes, practices and documentation which clearly define contract expectations and standards, risk management, accountability and financial frameworks
- 6.2 Oversee tendering and selection processes in line with identified protocols where required and quality assurance guidelines
- 6.3 Establish key stakeholders involved in project, communicate and clarify expectations associated with their roles and responsibilities and monitor during life of contract
- 6.4 Identify and manage risks associated with contract, including monitoring and enforcing risk allocation model
- 6.5 Manage implementation of contract to ensure ongoing work and delivery of outcomes are in line with contracted timelines, costs and quality standards
- 6.6 Review each contract and ensure issues are identified and addressed to improve future contract management
7. Manage governance issues
- 7.1 Identify governance issues related to a range of community sector organisations and their associated governance arrangements
- 7.2 Ensure governing body is provided with clear information to enable it to address governance requirements and responsibilities
- 7.3 Develop strategies to provide appropriate and ongoing guidance and support to the governing body in accordance with specific needs, such as a Board where membership is unchanged over some years and/or includes a high percentage of voluntary workers
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Range of working conditions and work arrangements include but are not limited to:
Full time, part time, contracted and voluntary worker
Work conducted 'in-house' in other venues agency facilities, in client homes, in remote communities
Workers primarily functioning in locations remote from the organisation base
Identify and pursue funding opportunities may include, but is not limited to:
Preparing and/or managing the preparation of business plans and reports to underpin funding applications
Preparing and/or managing the preparation of funding submissions
Undertaking research to investigate and/or create potential funding opportunities
Compliance may include, but is not limited to:
Addressing reporting requirements relating to compliance
Processes and practices to address legislative and regulatory requirements
Processes and practices to address licensing, audit, accreditation and/or registration requirements
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Range of working conditions and work arrangements include but are not limited to:
Full time, part time, contracted and voluntary worker
Work conducted 'in-house' in other venues agency facilities, in client homes, in remote communities
Workers primarily functioning in locations remote from the organisation base
Identify and pursue funding opportunities may include, but is not limited to:
Preparing and/or managing the preparation of business plans and reports to underpin funding applications
Preparing and/or managing the preparation of funding submissions
Undertaking research to investigate and/or create potential funding opportunities
Compliance may include, but is not limited to:
Addressing reporting requirements relating to compliance
Processes and practices to address legislative and regulatory requirements
Processes and practices to address licensing, audit, accreditation and/or registration requirements
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence of competency in this unit will need to be provided in conjunction with demonstrated competency across a range of areas of organisation management, including:
human resources management
financial management
resource and asset management
change management
Evidence of performance should be gathered over time to demonstrate consistent performance
This will include contexts applicable to the work environment, such as actual or simulated workplace situations involving a combination of direct, indirect and supplementary forms of evidence
Evidence will be determined by selection from the Range Statement, justified in terms of work requirements, work roles and responsibilities and occupational specialisations
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Where assessment is conducted within the workplace there are no resource implications above those normally available in the workplace
Method of assessment:
Demonstration of competency within the working environment to learn from others and reflect on performance
Where there is not an opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Observation of processes and procedures, oral and/or written questions on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a period of time and/or in a number of locations, any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Review of any documentation produced by the candidate related to self development
Related units:
This unit must be assessed holistically in conjunction with a broad base of management skills and knowledge as articulated in units such as:
BSBRSK501A Manage risk
CHCADMIN604B Manage finances, accounts and resources
CHCINF604C Manage the organisation's information systems
CHCMGT802C Manage policy development
CHCMGT803B Provide strategic leadership
CHCORG605A Manage human resources in a community sector organisation
CHCORG607C Manage workplace issues
CHCORG610B Manage change in a community sector organisation
CHCORG613D Manage organisation's strategic and business planning
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence of competency in this unit will need to be provided in conjunction with demonstrated competency across a range of areas of organisation management, including:
human resources management
financial management
resource and asset management
change management
Evidence of performance should be gathered over time to demonstrate consistent performance
This will include contexts applicable to the work environment, such as actual or simulated workplace situations involving a combination of direct, indirect and supplementary forms of evidence
Evidence will be determined by selection from the Range Statement, justified in terms of work requirements, work roles and responsibilities and occupational specialisations
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Where assessment is conducted within the workplace there are no resource implications above those normally available in the workplace
Method of assessment:
Demonstration of competency within the working environment to learn from others and reflect on performance
Where there is not an opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Observation of processes and procedures, oral and/or written questions on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a period of time and/or in a number of locations, any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Review of any documentation produced by the candidate related to self development
Related units:
This unit must be assessed holistically in conjunction with a broad base of management skills and knowledge as articulated in units such as:
BSBRSK501A Manage risk
CHCADMIN604B Manage finances, accounts and resources
CHCINF604C Manage the organisation's information systems
CHCMGT802C Manage policy development
CHCMGT803B Provide strategic leadership
CHCORG605A Manage human resources in a community sector organisation
CHCORG607C Manage workplace issues
CHCORG610B Manage change in a community sector organisation
CHCORG613D Manage organisation's strategic and business planning
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2601 | CHCMGT801A | Manage a complex community sector organisation | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D333 | CHC80108 | Graduate Diploma of Community Sector Management | Qualification |