Unit of competency Outline
Date retreived
22/07/2026 7:55 PM AWST
22/07/2026 7:55 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide service to clients
Provide service to clients
Unit of competency
National Code
SIFXCSS001
SIFXCSS001
State Code
WG626
WG626
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
20/06/2014
Field of Education
080501 - Sales
Original Release Date
20/06/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to deal with enquiries from internal and external funeral services clients. It applies to all staff working in the funeral services industry and involves ensuring that all work is performed according to work health and safety, relevant legislation and workplace policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Receive and process client enquiries.
- 1.1 Receive client enquiries courteously and efficiently.
- 1.2 Clarify client needs or concerns, including any social and cultural needs.
- 1.3 Interact with clients with social and cultural sensitivity.
- 1.4 Seek assistance from manager or appropriate team member where required.
2. Deal with client feedback and complaints.
- 2.1 Assess options and solutions and provide information to clients.
- 2.2 Identify implications of options and solutions for clients and workplace.
- 2.3 Analyse appropriate options for resolution and explain and negotiate a resolution with client.
3. Finalise resolution.
- 3.1 Refer matters beyond scope of own authority to appropriate personnel.
- 3.2 Record and report details of client enquiries, feedback and complaints.
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| J575 | SIF30113 | Certificate III in Cemetery and Crematorium Operations | Qualification |
| J577 | SIF30313 | Certificate III in Funeral Operations | Qualification |
| J574 | SIF20113 | Certificate II in Funeral Operations | Qualification |
| J576 | SIF30213 | Certificate III in Gravedigging, Grounds and Maintenance | Qualification |
| AC352 | SIFSS00003 | Induction to the Funeral Services Industry | Skill set |