Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business requirements may include:
business application
business plan
existing system
mission statement
nature of the business
network or people in the organisation.
Business specifications may include:
budget allocation
budget costs estimate
future plan
growth forecast
technical requirements
timeline.
Client may include:
external organisation
finance company
health industry
ICT company
individuals
internal department
internal employee
manufacturing company
service industry.
Appropriate person may include:
authorised business representative
client
ICT network administrator
ICT network manager
ICT support manager
small or medium enterprise (SME) customer
small office home office (SOHO) customer
supervisor.
Problem may refer to:
application
business need or opportunity that needs to be addressed
network or people in the organisation
system.
Stakeholders may include:
development team
project team
sponsor
user.
Requirements may refer to:
application
business
database
network
people in the organisation
platform
system.
Technical requirements may refer to:
bandwidth
hardware problems
input and output
interface
network:
growth
security
traffic congestions
new technologies
power usage
process flow
quality requirements
software problems
transmission dropouts
upgrades.
Hardware may include:
cabling networks
internet protocol TV (IPTV)
multimedia
network elements:
gateways
local area network (LAN) switches
routers
servers
wireless networks
optical networks
radio networks
equipment:
RFID
switching
transmission
voice and data.
Software may include:
commercial
customised software
in-house
packaged.
Network may include:
broadband
data
ICT networks
internet
intranet
media
radio
RFID
security
switching
telecommunications
transmission.
Impact may refer to:
fewer downtimes
improved efficiency
improved response times
increased return on investment (RoI)
lower operational costs
more user-friendly network.
Technical solutions may include:
audit requirements
changes to:
network infrastructure
security or privacy provisions
ebusiness or e-commerce solution
hardware upgrades
implementing a new system
inventory management
new hardware
new software
OHS and quality requirements
software upgrades
user training.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
adapt technologies to specified technical solutions
use site-design software and hardware
evaluate client specifications against accepted industry practices
produce technical solutions from business specifications
produce information that can be shared between businesses
apply design concepts to business solutions
produce technical reports
make recommendations and offer optimum design solutions.
Context of and specific resources for assessment
Assessment must ensure access to:
client functional requirements
business specifications
database and simulation software
organisational guidelines
network or computer layout
site-design software and hardware
information on a range of ICT business solutions
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate carrying out project work
verbal or written questioning to assess required knowledge and skills
review of reports and implementation plans prepared by the candidate for the project
review of a portfolio of the project work undertaken.
Note: The preferred assessment method is through a workplace project or through a simulated medium to large enterprise workplace.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.