Elements and Performance Criteria

This unit of competency should be demonstrated in accordance with the organisation's:
goals, values, objectives, plans, systems and processes
business and performance plans
ethical standards
client service standards
quality and continuous improvement processes and standards
resources, which may be subject to negotiation

Legislation, codes and national standards relevant to the workplace may include:
Copyright Act and amendments
Archives Act
Equal Opportunity legislation

Resources may include:
people
finance
information
equipment
power/energy
buildings/facilities
technology
information
time

Resource implications may include:
training needs
hardware
software
licensing and other legal and ethical issues
subscriptions
telecommunications and other costs
client education and training needs
support provision

Policies and strategies may relate to many complicated matters involving:
access to information in a complex and changing environment, eg access arrangements, local and other network access provision etc
the organisation's response to electronic publishing, such as electronic journals distributed via telecommunications networks and not by conventional methods, etc
the organisation's response to electronic access to information, eg the 'virtual library' etc

Critical aspects of evidence:
Evidence to demonstrate consistent achievement of this unit's outcomes includes:
highly developed understanding and application of client service skills
highly developed application of information literacy skills
comprehensive knowledge of the role, function and services of the organisation
comprehensive knowledge of the organisation's goals, objectives and directions

Underpinning knowledge and skills:
Skills and knowledge are required in:
communication and promotion
demonstrating communication and leadership skills
preparing and negotiating recommendations
providing leadership to colleagues
information literacy
researching, acquiring and using information appropriate to work responsibilities
research and evaluation
knowledge of client groups and libraries and information agencies
problem solving
working effectively, creatively and flexibly with change
planning and organisation
implementing planning strategies
planning and implementing strategies to achieve goals and results
managing own and team work effectively to achieve goals and results
information management
using information management systems
information technology
selecting and using technology appropriate to the task
the work environment
developing and implementing policies
acting on feedback, evaluation and review
implementing industry standards
relationships of underpinning professional knowledge appropriate to role
legal and ethical issues
applying principles of best practice to own work
knowledge of the industry including current trends, structures and policies
using cost effective processes
monitoring/introducing ways to improve performance
maintaining records

Resource implications:
Competency in this unit should be assessed using all the relevant resources commonly provided by an information service provider. Specific assessment tools may include:
strategic plans and relevant policies and procedures manuals
organisation's mission statement

Method and context of assessment:
Evidence of competence may be obtained through a variety of methods including:
oral questioning
observation
examination of assessee's portfolio/CV
supporting statement from manager
discussion of case studies
position description
examples from work environment in relation to responsibilities concerning PCs, PC networks, LANs etc
certificates of training in systems maintenance and support etc
examples of authenticated assessments and/or assignments from formal education courses
self assessment reports

Competency in this unit needs to be assessed over a period of time, in a range of contexts and on multiple occasions involving a combination of direct, indirect and supplementary forms of evidence.

Assessment should occur either off the job, on the job, or in a combination of on and off the job.