Unit of competency Outline

Date retreived
23/07/2026 5:48 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Design user experience solutions

Design user experience solutions

Unit of competency
National Code
ICTICT530
State Code
OBT95
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
020305 - Systems Analysis And Design
Original Release Date
15/01/2021
Nominal Hours
70
Description
This unit describes the skills and knowledge required to design solutions using a user experience (UX) methodology, with the users’ experience at the centre of design. In this unit, a user refers to a customer or client who will interact and use a product, service and/or platform.The unit applies to those working as business and systems analysts, as well as developers of software, games, websites, applications, products and services. UX design aims to improve, optimize and add value to the users’ experience of a designed solution (product, service or platform).No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Explore and validate problem
  • 1.1 Define current problem according to business needs
  • 1.2 Research problem and alternatives in market
  • 1.3 Set data metrics and goals, and define design success according to business needs
  • 1.4 Research user groups and confirm groups suitable for consultation
2. Research and develop user groups’ experiences
  • 2.1 Research problem, required user group information and solutions in market
  • 2.2 Document research and synthesise findings
  • 2.3 Interview user groups and document user experience findings and feedback according to user and market segmentation
  • 2.4 Create user group personas and map to user experience problems and improvement opportunities
  • 2.5 Develop wireframes to communicate user experience according to current problem
3. Create solution options and validate solution
  • 3.1 Workshop and determine solutions according to user experience, problems and improvement opportunities identified
  • 3.2 Confirm best solution with required personnel and client according to UX principals and user needs
  • 3.3 Develop solution prototype according to confirmed solution
  • 3.4 Test solution according to required methodology
  • 3.5 Collect feedback from user groups and adjust solution according to UX principles and user needs
  • 3.6 Finalise solution and document work according to organisational requirements
4. Finalise and present UX solution
  • 4.1 Finalise and confirm UX solution
  • 4.2 Document and collate findings and solution documentation according to organisational requirements
  • 4.3 Present solutions to required personnel
  • 4.4 Integrate UX design into solution according to business need
No information
No information
No information