Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Sustainability is broadly defined as having three separate but inter-related components with characteristics, including:
economic sustainability, demonstrated by:
cost-effective use of resources
ensuring costs of ‘green’ solutions are properly accounted for and recovered
growing market share by appealing to socially aware customers
purchasing locally to reduce transport costs
seeking to participate in government schemes that reward or fund sustainable operations
social sustainability, demonstrated by:
building community involvement
communicating benefits of sustainable products and services to customers
purchasing locally and using local and community-based products and services
using ‘fair trade’ products
environmental sustainability, demonstrated by:
efficient use of resources
eliminating hazardous and toxic materials
identifying strategies to offset or mitigate environmental impacts, such as purchasing carbon credits
making more efficient use of energy
maximising opportunities to re-use and recycle materials
preventing and minimising risks and maximising opportunities, such as use of solar or other alternative forms of energy where appropriate
purchasing renewable energy
reducing emissions of greenhouse gases
reducing use of non-renewable resources
waste reduction.
Performance indicators may include:
benchmarks achieved against external certification process requirements
costs measured against performance targets
level of:
recycling achieved
reduction of waste
response to marketing and communication strategies
sales achieved, measured against performance targets.
Stakeholders may include:
contractors
customers
other stakeholders
staff
suppliers.
Mechanisms to monitor client satisfaction may include:
customer satisfaction surveys that may be repeated over time to identify trends
formal customer debriefings of project and response received to the debriefing
tracking data to monitor:
resolution of problems, including time taken for response and completeness of resolution of issue
repeat purchases
verbal or written feedback provided to sales consultants or staff.
Strategies tocommunicate and market may include:
advertising
brand management
internet and ‘viral’ marketing
personal selling
product placements
promotions
public relations
sponsorships
word of mouth.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by observing at least two instances of the implementation and monitoring of integrated economic, social and environmental sustainability policies and procedures in an organisation.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
identify opportunities for improved sustainability within the business
build a culture that supports sustainability policies and practices
implement and monitor the quality delivery of sustainable business operations.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.
Resource implications for assessment include access to:
relevant legislation, standards and guidelines
workplace documentation and personnel
reports from other parties involved in the process of identifying and implementing improvements.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
This unit could be assessed on its own or in combination with other units relevant to the job function.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.