Unit of competency Outline
Date retreived
22/07/2026 7:34 PM AWST
22/07/2026 7:34 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Refurbish customer premises equipment
Refurbish customer premises equipment
Unit of competency
National Code
ICTTEN3075A
ICTTEN3075A
State Code
D3447
D3447
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
12/06/2014
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to renovate, repair and test recovered customer equipment for reinstallation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Process recovered equipment
- 1.1. Conduct a visual inspection of the external condition of the customer equipment for acceptability
- 1.2. Conduct functional tests on equipment to determine equipment suitable for repair
- 1.3. Salvage, label and store functional equipment for use as spare parts
- 1.4. Label and scrap non-functional equipment and parts according to company procedures
2. Renovate and repair equipment
- 2.1. Clean and renovate equipment housing to acceptable standard for reuse
- 2.2. Conduct full functional and operational tests on equipment circuit boards for suitability of reuse
- 2.3. Repair and rectify faulty equipment circuit boards for reuse
- 2.4. Reassemble equipment circuit boards into renovated housings and relabel accordingly
- 2.5. Reload new compatible software according to manufacturer's specifications
- 2.6. Conduct a final acceptance test on the refurbished equipment according to manufacturer's specifications and record test results
3. Package refurbished product and complete documentation
- 3.1. Prepare and place new labels on equipment and parts before using protective wrapping
- 3.2. Seal and label packaging with documentation according to specification
- 3.3. Store and assemble completed packages for distribution according to company requirements
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
External condition may include:
chemical or insect intrusion
cracks in plastic
deep scratches or scuff marks that will not buff out
holes in plastic
liquid
major discolouration
modifications
non-removable paint
physical damage.
Customer equipment may include:
alarm systems
cable modem
cable TV (CATV) set-top boxes
digital reception equipment
digital subscriber line routers
home entertainment
internet protocol private branch exchange (IP PBX)
IP PBX server
IP security systems
internet protocol TV (IPTV)
PBX
session initiation protocol (SIP)-enabled unified communication (UC) system
telephone handsets
video conferencing equipment
voice over internet protocol (VoIP) gateway
worldwide interoperability for microwave access (WiMAX) CPE.
Functional tests may relate to:
beep and speech
dial tone
existence of crackle or noise
intercom buttons
lamp indication
lamp lights
microphone and microphone lights
side-tone confirmation
speaker operation
two way speech and music
volume control.
Renovate equipment housing may include:
polishing metal casing
removing labels and stickers
repairing physical defects
replacing of fixtures on enclosure
respraying of enclosure.
Packaging may include:
cardboard boxes
pallets
plastic bags.
Documentation may include:
certification of worthiness
guarantee details
loaded software details
test results.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
External condition may include:
chemical or insect intrusion
cracks in plastic
deep scratches or scuff marks that will not buff out
holes in plastic
liquid
major discolouration
modifications
non-removable paint
physical damage.
Customer equipment may include:
alarm systems
cable modem
cable TV (CATV) set-top boxes
digital reception equipment
digital subscriber line routers
home entertainment
internet protocol private branch exchange (IP PBX)
IP PBX server
IP security systems
internet protocol TV (IPTV)
PBX
session initiation protocol (SIP)-enabled unified communication (UC) system
telephone handsets
video conferencing equipment
voice over internet protocol (VoIP) gateway
worldwide interoperability for microwave access (WiMAX) CPE.
Functional tests may relate to:
beep and speech
dial tone
existence of crackle or noise
intercom buttons
lamp indication
lamp lights
microphone and microphone lights
side-tone confirmation
speaker operation
two way speech and music
volume control.
Renovate equipment housing may include:
polishing metal casing
removing labels and stickers
repairing physical defects
replacing of fixtures on enclosure
respraying of enclosure.
Packaging may include:
cardboard boxes
pallets
plastic bags.
Documentation may include:
certification of worthiness
guarantee details
loaded software details
test results.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
process recovered equipment
renovate and repair equipment
package refurbished product.
Context of, and specific resources for assessment
Assessment must ensure:
systems and equipment to refurbish
test equipment and tools for refurbishment currently used in industry
manufacturer's specifications.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit.
direct observation of the candidate renovating, repairing and testing equipment
review of documentation and test results prepared by the candidate
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN3074A Recover customer premises equipment.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
process recovered equipment
renovate and repair equipment
package refurbished product.
Context of, and specific resources for assessment
Assessment must ensure:
systems and equipment to refurbish
test equipment and tools for refurbishment currently used in industry
manufacturer's specifications.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit.
direct observation of the candidate renovating, repairing and testing equipment
review of documentation and test results prepared by the candidate
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN3074A Recover customer premises equipment.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWD53 | ICTTEN305 | Refurbish customer premises equipment | Unit of competency |
