Elements and Performance Criteria

RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
This competency applies to operators working either independently or as part of a work team.
Procedures
All operations are performed in accordance with procedures.
Procedures means all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.
Tools and equipment
This competency includes use of equipment and tools such as:
goods identification numbers and codes
manifests
picking slips, merchandising transfers, stock requisitions and bar codes
manufacturer specifications
supplier and/or client instructions.
Hazards
Typical hazards include:
stationary and moving machinery, parts or components
noise, light, energy sources
humidity, air temperature, radiant heat.
Problems
'Respond to routine problems' means 'apply known solutions to a limited range of predictable problems'. Typical process and product problems may include:
incorrect goods delivered
incomplete orders and shipments
inappropriate packaging
wrong or incomplete labling
incomplete or incorrect paperwork
special storage requirements including moisture and contamination control
handling of incomplete loads (either in or out)
handling of materials which do not meet specifications
resolving conflicting priorities
ensuring the correct material arrives at the correct place at the right time.
Variables
Key variables to be monitored include:
compliance with 'receiving' procedures
appropriate handling of incoming goods
completion of documentation
condition of packaging and lifting or moving locations
availability of lifting/moving equipment
unloading practices
variations in provider documentation.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Overview of assessment
A holistic approach should be taken to the assessment.
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is demonstrated in the knowledge and skills defined in this unit. These may include the ability to
recognise the importance of material properties and qualities
apply approved procedures
take appropriate action to resolve problems or report problems to appropriate personnel.
Consistent performance should be demonstrated. For example, look to see that
upstream and downstream communication is timely and effective
procedures and work instructions are read and interpreted correctly
problems are identified and appropriate action is taken (ie, the problem is fixed or reported)
all safety procedures are followed.
Assessment method and context
Assessment will occur using industrial goods and will be undertaken in a work-like environment
Competence in this unit may be assessed:
on a processing plant, allowing for operation under all normal and a range of abnormal conditions
by using a suitable simulation and/or a range of case studies/scenarios
through a combination of these techniques.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Specific resources for assessment
This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.