Elements and Performance Criteria

Booking confirmation may be:

written

verbal

Location of venue may be:

local

interstate

overseas

Booking may have been made by a:

musician

group

agent

manager

Venue worksheet may be for:

performer

crew member

front of house staff

Worksheet may be for the use of:

the venue

a performer or other person presenting the act

Underpinning knowledge and skills

Assessment must include evidence of the following knowledge and skills:

Communication
communicating constructively to achieve agreed outcomes
handling inquiries courteously and tactfully
using discretion and propriety in using and disclosing information
establishing and confirming details accurately
communicating details accurately and comprehensively
Workplace
understanding and using agreed processes to ensure operational effectiveness
setting priorities and applying time management strategies
completing work tasks to timeframes and budget
working methodically
Information technology
using required hardware and software

Linkages to other units
This unit has strong linkages to and may be assessed with, the following units:
CUECOR2A Work with others
CULMS413A Use information technology
THHGLE05A Roster staff

Critical aspects of evidence
The following evidence is critical to the judgement of competence in this unit:
communicating constructively to achieve planned outcomes
attention to detail

Method and context of assessment
Evidence of competence may be obtained through a variety of methods including:
observation of performance of tasks
oral questioning on clerical procedures
authenticated samples of work
authenticated details of achievement in relevant courses or training sessions
authenticated details of relevant work experience
case studies and scenarios as a basis for discussing clerical, communication and other issues in administration of schedules for performers
Competency in this unit may need to be assessed over a period of time, in a range of contexts and on multiple occasions involving a variety of direct, indirect and supplementary forms of evidence. Assessment should ensure that a sufficient range of tasks is covered.
This unit of competency may be assessed on or off the job. Off the job assessment must be undertaken in a closely simulated work environment.

Resource requirements
This unit of competency must be assessed using:
procedures and policy documents
clerical operations documents
relevant office equipment

Communicating ideas and information
(2)

Collecting analysing and organising information
(2)

Planning and organising activities
(2)

Working with others and in teams
(2)

Using mathematical ideas and techniques
(2)

Solving problems
(2)

Using technology
(2)