Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Parties involved may include:
self
another operator who has performed the service
a client or their agent.
Client may include:
women
men
children
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.
Salon procedures may include:
refund of product or service costs
complimentary products
complimentary services or vouchers
remedial technical services
referring technical complaints to a designated person for back-up support
client follow up.
Complaints may include:
service times
price
service offered
client comfort and safety
technical service outcomes
product performance
communication barriers or misunderstandings.
Recent service outcomes may include:
hair and scalp treatments
haircutting
hair design
hair colouring
hair lightening
reformation services
straightening and relaxing services
hair extensions.
Appearance and condition of the hair may include:
colour and tone
haircut design
design finish
degree of chemical curl or volume
degree of chemical relaxation
condition
porosity
damage to hair structure.
Solutions may include remedial:
hair colour services
haircut services
chemical reformation
hair or scalp treatments
hair design finishes
home care products.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
anticipating potential conflicts and problems and taking preventative action
taking action to solve client service difficulties and complaints according to salon service procedures
assessing technical problems and working with clients to promote and plan remedial action
client follow-up to assess satisfaction with the outcomes of remedial procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon
a fully equipped salon which includes as a minimum:
a fully functional client reception area
a basin services area
fully equipped work stations suitable for services, including:
hair and scalp treatments
haircutting
hair design
hair colouring
hair lightening
reformation
straightening and relaxing services
a supply of clean towels
a supply of clean client gowns or wraps
relevant documentation, such as salon health and safety procedures
a range of clients with a variety of service and technical problems.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate solving technical and service related problems
written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include:
salon service standards and procedures
salon service times
salon prices
salon procedures for dealing with service and technical complaints
review of portfolios of evidence and third-party reports of on-the-job performance.
Guidance information for assessment
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another— they are related skills.
Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
SIHHIND303A Coordinate clients and services
SIRXCOM001A Communicate in the workplace