Unit of competency Outline

Date retreived
22/07/2026 8:20 PM AWST

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Provide specialised timber product solutions

Provide specialised timber product solutions

Unit of competency
National Code
FWPCOT4210
State Code
OCR60
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
04/12/2020
View on TGA
State Implementation and Classification
Approved Date
07/04/2021
Field of Education
080501 - Sales
Original Release Date
07/04/2021
Nominal Hours
55
Description
This unit of competency describes the skills and knowledge required to provide advice and solutions to customers, clients and other sales staff using specialised wood and timber product knowledge. The unit includes advice on product selection, quality and quantity, price, services and warranties with respect to wood and timber products. The unit applies to individuals who work as account sales staff, customer service/salespeople (retail or wholesale), customer service officers, sales team leaders, sales team leaders (timber products), timber advisers, and yard operators, and they are responsible for providing specialised advice on timber product solutions to customers and colleagues.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop complete solutions for customers/clients
  • 1.1 Establish scope of work, intended application, environment and structural integrity with customer/client
  • 1.2 Identify suitable wood and timber products by accessing relevant sources of information
  • 1.3 Convey detailed information on wood and timber product features, specifications, benefits, product options and fixing/construction issues to assist customer/client to make buying decisions
  • 1.4 Use sketches, drawings and technical specifications in print and electronic format to explain wood and timber product features to customer/client
  • 1.5 Establish wood and timber product quantities and pricing according to customer/client requirements
  • 1.6 Provide customer/client with accurate product warranty, payment options, delivery, inclusions and other sale-related information
  • 1.7 Confirm recommendations comply with legislative, design and building code requirements
  • 1.8 Implement processes to ensure wood and timber products are fit for purpose and are delivered safely to the customer/client
  • 1.9 Communicate fitting, installation, moisture protection, and surface preparation and finishing instructions or recommendations for wood and timber products to customer/client
2. Manage customer relations
  • 2.1 Confirm delivery of services and products meets workplace customer service standards
  • 2.2 Apply effective interpersonal techniques in communicating with client/customer
  • 2.3 Contribute to the improvement of customer service standards, policies and processes
  • 2.4 Identify and remedy customer service problems, and make suggestions for improving the quality of customer service
3. Select wood and timber products for different applications
  • 3.1 Relate properties, characteristics, features, grade and treatments of wood and timber products to a range of domestic and commercial applications
  • 3.2 Identify wood and timber products to suit customer/client requirements, and confirm selection by referencing manufacturer and other sources of technical information
  • 3.3 Obtain installation requirements from customer/client and relate to product selection to ensure that product is suitable and product integrity is maintained
  • 3.4 Provide detailed fixing and installation requirements for timber products to timber advisers, building professionals, tradespeople and other customers/clients
4. Access and assess information on new wood, timber and related products
  • 4.1 Use business technologies and networks to access, monitor and select information on new wood, timber and related products according to workplace requirements
  • 4.2 Identify emerging wood and timber technology trends, applications, impacts and benefits
  • 4.3 Assess the value of new wood and timber technologies, services and products to the organisation and marketplace, including ways to promote and advance both the organisation and the industry
  • 4.4 Communicate new innovations in wood and timber technology to staff, colleagues and customers/clients
No information
No information
Replaces
State Code National Code Title Type
AXL00 FWPCOT3269 Provide specialised timber product solutions Unit of competency