Undertake spatial process improvement to reduce costs and improve service

Unit of competency Outline

Date retreived
22/07/2026 1:28 PM AWST

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Unit of competency

National Code
CPPSIS5015A

State Code
D1525

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
07/04/2011

View on TGA

State Implementation and Classification

Approved Date

31/10/2008

Field of Education

080307 - Organisation Management

Original Release Date

31/10/2008

Nominal Hours

Description

This unit of competency specifies the outcomes required to undertake continuous improvement in the review of organisational work processes and guidelines. This includes encouraging all staff to consider and be open to continuous improvement. It requires highly-developed communication and negotiation skills and the ability to apply skills and knowledge to a wide variety of spatial contexts with substantial depth to provide scope for spatial knowledge management. Function would be carried out within organisational guidelines.

Notes

Elements and Performance Criteria

1Identify opportunities for process change.

1.1 Processes are monitored to ensure that they are cost-effective, customer focused, error free and achieve the planned result.1.2 Problems are identified and communicated to relevant personnel to improve service and prevent recurrence, according to organisational guidelines.1.3 Using organisational guidelines, error analysis of the process is conducted to identify where practices could be improved.1.4 Inconsistencies are identified by comparing processes for similar tasks to ensure the most effective method is being used.1.5 Skills and knowledge are updated to accommodate changes in process improvements.

2Encourage development of ideas for improvement.

2.1 Ideas for improvement are given prompt consideration and feedback to maximise possible benefits and compliance with relevant legislation.2.2 An environment where improvements are sought and rewarded is maintained and incentives are offered.2.3 Relevant personnel are coached through the review of ideas to ensure commitment to solutions.

3Assess viability of new ideas.

3.1 Ideas are discussed and evaluated with operators and against existing practices, precedents and legislative or organisational restrictions to determine viability and compliance.3.2 Contribution of the ideas to service quality improvement, quality assurance, risk assessment or cost efficiency is identified.3.3 Application of correct OHS practices within the ideas is ensured.3.4 Balanced judgements are made on the effectiveness of ideas.

4Develop alternatives for process improvement.

4.1 Relevant personnel and area specialists are involved so that all aspects of the process can be considered.4.2 Regular opportunities are provided to relevant personnel to consider alternative approaches to process improvement.

5Implement viable change.

5.1 Support is provided to employees to facilitate cultural change.5.2 Change is monitored regularly to ensure anticipated benefits are realised.5.3 All areas affected by change are advised promptly to minimise disruption and ensure commitment.5.4 Continued improvement is encouraged and documentation on improvement processes is maintained according to organisational guidelines.

No information

Replaces

State Code	National Code	Title	Type
C0712	PRSIR31A	Undertake process improvement to reduce costs and improve quality service	Unit of competency

Replaced By

State Code	National Code	Title	Type
WE800	CPPSIS5045A	Undertake spatial process improvement to reduce costs and improve service	Unit of competency