Unit of competency Outline
Date retreived
23/07/2026 12:50 AM AWST
23/07/2026 12:50 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide a claims service to an insurance broking client
Provide a claims service to an insurance broking client
Unit of competency
National Code
FNSIBK404
FNSIBK404
State Code
AUR41
AUR41
TGA Status
Replaced
Replaced
DTWD Status
Transition (Replaced)
Transition (Replaced)
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
16/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to provide an insurance claims service to clients in an insurance broking context.It applies to individuals who use excellent communication and interpersonal skills within insurance broking organisations of various sizes and across a range of customer bases. Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
No information
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D4182 | FNSIBK404A | Provide a claims service to an insurance broking client | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCI20 | FNSIBK414 | Provide a claims service to insurance broking clients | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVZ3 | FNS30615 | Certificate III in Insurance Broking | Qualification |