Unit of competency Outline

Date retreived
22/07/2026 9:03 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide environmental information to customers

Provide environmental information to customers

Unit of competency
National Code
MSS025020
State Code
OAF68
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/10/2018
View on TGA
State Implementation and Classification
Approved Date
19/02/2019
Field of Education
080509 - Public Relations
Original Release Date
19/02/2019
Nominal Hours
40
Description
This unit describes the skills and knowledge to respond to internal and external requests for information about environmental management plans, policies, procedures and environmental data. Personnel are required to gather information and supply it to customers in accordance with workplace procedures. Information gathered might include environmental management requirements for specific work activities; revised plans or procedures; sampling or monitoring data; test results and trend analysis.This unit applies to environmental technicians working in all industry sectors.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1 Receive and assess the request for environmental information
  • 1.1 Confirm and record the source, nature and priority of the customer’s request
  • 1.2 Redirect the request to relevant person
  • 1.3 Check authority to release information according to workplace procedures and relevant personnel
2 Prepare the response
  • 2.1 Identify sources and locations of required information
  • 2.2 Resolve any problems with accessing information in consultation with supervisor
  • 2.3 Extract and copy the required information
  • 2.4 Check that the information is accurate, complete and reliable and conforms to workplace requirements
  • 2.5 Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel
  • 2.6 Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe
3 Provide environmental information
  • 3.1 Write correspondence using clear, concise language and in the specified format
  • 3.2 Check and revise text to ensure that the intended meaning is not ambiguous
  • 3.3 Check spelling, punctuation and grammar and correct any errors
  • 3.4 Select and use communication method according to the priority, cost and confidentiality involved and the customer’s facilities
  • 3.5 Check that the information supplied meets the customer’s needs and, if not, take action
4 Record details of request and response
  • 4.1 Record all details of the request and information supplied in accordance with workplace procedures
  • 4.2 Notify other relevant personnel of request and response in accordance with workplace procedures
  • 4.3 File or store records in the designated place in accordance with workplace procedures
No information
No information
Replaces
State Code National Code Title Type
BAK79 MSS025004 Provide environmental information to customers Unit of competency
Replaced By
State Code National Code Title Type
OEQ54 MSS025033 Provide environmental information to customers Unit of competency