Unit of competency Outline
Date retreived
23/07/2026 12:10 AM AWST
23/07/2026 12:10 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Undertake network traffic management
Undertake network traffic management
Unit of competency
National Code
ICTTEN6043A
ICTTEN6043A
State Code
D3495
D3495
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
031307 - Communications Technologies
Original Release Date
12/06/2014
Nominal Hours
120
Description
This unit describes the performance outcomes, skills and knowledge required to monitor, analyse and improve network performance for the purpose of effectively managing traffic flow in telecommunications networks.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Evaluate network capacity and traffic problems
- 1.1. Interrogate network alarms to identify any areas of route and circuit unavailability
- 1.2. Assess planned and unplanned outages to determine network unavailability and verify restoration times
- 1.3. Interrogate system to identify traffic status using network management system
- 1.4. Analyse system alert to identify real and potential traffic problems
- 1.5. Analyse customer complaints and traffic measurement data to identify network problems
- 1.6. Activate and deactivate semi permanent controls active in the network on a regular basis to simulate irregular traffic
2. Develop strategies to overcome network traffic problems
- 2.1. Conduct traffic measurements across all identified routes
- 2.2. Analyse results including historical data to make assessment of traffic volume requirements
- 2.3. Determine specific thresholds, loading and grading levels to alter traffic flows
- 2.4. Liaise with personnel to determine amendments to plan based on funding parameters and budgeted levels
- 2.5. Develop strategies based on traffic analyses and patterns to control traffic and prevent congestion or other traffic problems
- 2.6. Develop strategies for recovery where traffic congestion occurs
- 2.7. Develop contingency plans to allow for problems during network changes
3. Apply short and long term solutions
- 3.1. Implement software changes according to planned strategy
- 3.2. Develop short term ad hoc solutions where temporary solution only is required
- 3.3. Implement action plan to ensure that reversal action can be initiated in the case of temporary solution
- 3.4. Implement contingency plan where required
- 3.5. Undertake monitoring of changes and take measurements to assess the outcome of variations
- 3.6. Prepare a report based on analysis of measurements for appropriate personnel with recommendations for further changes or actions
- 3.7. Review and monitor strategies regularly and initiate corrective action where required
4. Detect and take action on potential traffic congestion
- 4.1. Measure and analyse traffic loads to assess potential congestion problems and determine possible impact
- 4.2. Control traffic flow to prevent processor overloads
- 4.3. Evaluate potential traffic increases for impact on the network and develop contingencies to control traffic flow if required
5. Provide traffic indicators for capacity planning
- 5.1. Predict future potential traffic trends and requirements using data on current and historical traffic patterns
- 5.2. Identify potential network traffic problems and make recommendations to network planners
- 5.3. Complete reports with recommendations and forward to enterprise planners and account managers
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Network may include:
equipment associated with:
code division multiple access (CDMA)
emerging technologies
Ethernet
global system for mobiles (GSM)
multiprotocol label switching (MPLS)
synchronous digital hierarchy (SDH)
transmission control protocol (TCP)/internet protocol (IP)
Next Generation Networks (NGN):
broadband access
data transfer
IP based systems
IP private branch exchange (PBX)
internet protocol TV (IPTV)
mobile data
mobile telephony
multimedia
video
voice over internet protocol (VoIP)
radio:
fixed
mobile
satellite
switching
transmission.
Data may include:
bit error rate (BER)
call completion rates
circuit occupancy rate
current measurements
customer queuing times
customer satisfaction level
data throughput levels
dropout rates
erlang
historical results
jitter
packet loss
propagation delay
route availability
route blocking
route congestion
signal to noise ratio.
Traffic measurements may use:
communication system analysers
digital analysers
microwave link analyser
network management tool
optical fibre power meters
optical time domain multiplexing (OTDR)
protocol analyser
radio frequency (RF) microwave test sets
RF sweep tester
spectrum analysers
traffic flow meter.
Personnel may include:
customer care and support centres
customer provisioning
equipment vendors
finance department
network management
network operations
network planning
other network providers
sales or account management
senior management
traffic engineering
traffic management.
Monitoring may include:
live tests via alarms
network management systems
real-time performance indicators
surveys
temporarily connected test equipment
trend data.
Trafficloads may refer to:
active sessions
call attempts
call holding time
call volumes
circuit occupancy
data throughput in bits
frames
packet volumes.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Network may include:
equipment associated with:
code division multiple access (CDMA)
emerging technologies
Ethernet
global system for mobiles (GSM)
multiprotocol label switching (MPLS)
synchronous digital hierarchy (SDH)
transmission control protocol (TCP)/internet protocol (IP)
Next Generation Networks (NGN):
broadband access
data transfer
IP based systems
IP private branch exchange (PBX)
internet protocol TV (IPTV)
mobile data
mobile telephony
multimedia
video
voice over internet protocol (VoIP)
radio:
fixed
mobile
satellite
switching
transmission.
Data may include:
bit error rate (BER)
call completion rates
circuit occupancy rate
current measurements
customer queuing times
customer satisfaction level
data throughput levels
dropout rates
erlang
historical results
jitter
packet loss
propagation delay
route availability
route blocking
route congestion
signal to noise ratio.
Traffic measurements may use:
communication system analysers
digital analysers
microwave link analyser
network management tool
optical fibre power meters
optical time domain multiplexing (OTDR)
protocol analyser
radio frequency (RF) microwave test sets
RF sweep tester
spectrum analysers
traffic flow meter.
Personnel may include:
customer care and support centres
customer provisioning
equipment vendors
finance department
network management
network operations
network planning
other network providers
sales or account management
senior management
traffic engineering
traffic management.
Monitoring may include:
live tests via alarms
network management systems
real-time performance indicators
surveys
temporarily connected test equipment
trend data.
Trafficloads may refer to:
active sessions
call attempts
call holding time
call volumes
circuit occupancy
data throughput in bits
frames
packet volumes.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
implement a contingency plan
apply short and long term solutions to traffic problems
conduct traffic measurements
develop contingencies to control traffic flow
identify potential network traffic problems and make recommendations
provide information for capacity planning.
Context of and specific resources for assessment
Assessment must ensure:
a network and equipment for traffic monitoring and management
equipment and systems manuals, specifications and enterprise policy.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate undertaking traffic monitoring and management
review of report completed by the candidate containing analysis of traffic flow and recommendations for potential problems
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTNPL6046A Undertake network performance analysis.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
implement a contingency plan
apply short and long term solutions to traffic problems
conduct traffic measurements
develop contingencies to control traffic flow
identify potential network traffic problems and make recommendations
provide information for capacity planning.
Context of and specific resources for assessment
Assessment must ensure:
a network and equipment for traffic monitoring and management
equipment and systems manuals, specifications and enterprise policy.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate undertaking traffic monitoring and management
review of report completed by the candidate containing analysis of traffic flow and recommendations for potential problems
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTNPL6046A Undertake network performance analysis.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWD00 | ICTTEN603 | Undertake network traffic management | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W817 | ICT60110 | Advanced Diploma of Optical Networks | Qualification |