Unit of competency Outline

Date retreived
23/07/2026 12:58 AM AWST

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Maintain website information standards

Maintain website information standards

Unit of competency
National Code
ICTICT434
State Code
OBU23
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
020305 - Systems Analysis And Design
Original Release Date
15/01/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to publish new content and establish and maintain accuracy and usability of industry standard content on client websites. It applies to individuals working in web development and who provide support to small to medium enterprises (SMEs).No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare and publish organisational content and information
  • 1.1 Identify organisational content and information publishing requirements according to organisational requirements
  • 1.2 Plan publishing process including privacy, security and liability statements according to organisational requirements
  • 1.3 Seek plan approval from required personnel
  • 1.4 Publish organisational content and information according to plan
2. Provide navigation links and payment information
  • 2.1 Determine and provide applicable users with access to required information and navigation links
  • 2.2 Determine and list required payment options on website according to organisational requirements
3. Present and test disclosure of policies and services
  • 3.1 Present website statement outlining charges according to organisational requirements
  • 3.2 Present warranty information on required screen according to organisational requirements
  • 3.3 Provide after-sales support to required users according to organisational requirements
  • 3.4 Test website cancellations, returns and refunds policy listing and accessibility, and amend as required
  • 3.5 Implement and test product and service notifications
4. Provide customer service support systems
  • 4.1 Determine and implement customer service standards guidelines on website according to organisational requirements
  • 4.2 Test website users have accessible website feedback facility method according to organisational requirements
  • 4.3 Test complaints facility receives, records and response
  • 4.4 Document and finalise process according to organisational requirements
No information
No information
Replaces
State Code National Code Title Type
AUU43 ICTICT407 Maintain website information standards Unit of competency
State Code National Code Title Type
BFF9 ICT40120 Certificate IV in Information Technology Qualification