Unit of competency Outline

Date retreived
22/07/2026 7:37 AM AWST

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Work as a guide

Work as a guide

Unit of competency
National Code
SITTGDE014
State Code
OEB16
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
080701 - Tourism
Original Release Date
18/10/2022
Nominal Hours
55
Description
This unit describes the performance outcomes, skills and knowledge required to work effectively as a guide. It covers key legal, ethical, safety, environmental and professional development issues that guides must consider in their day-to-day work.This unit applies to guides who may work across multiple industry sectors as employees, volunteers, or independent contractors. They may operate within a single site, or in a particular city, region or tourist precinct, but often move across sites, cities and regions.Guides apply discretion and judgement within established organisational procedures, and take a lead role without supervision when guiding a tour or activity. Sometimes guides are the owner-operators of small tour operations.Tour guides, residing anywhere in Australia, are required to undertake training and assessment prescribed by Parks Australia to guide within Kakadu and Uluru-Kata Tjuta National Parks in the Northern Territory.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.When working in Queensland, all guides, regardless of their place of residence, are subject to the Queensland Tourism Services Act 2003.No other occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan guiding activity.
  • 1.1. Identify key guide information sources and contacts.
  • 1.2. Review required roles and responsibilities for prospective guiding activity.
  • 1.3. Plan resource, labour and logistical aspects of the guiding activity.
  • 1.4. Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers.
2. Communicate with tourism industry operators.
  • 2.1. Liaise with internal and external stakeholders to organise all aspects of the guiding activity.
  • 2.2. Negotiate with tourism industry operators to achieve mutual understanding and agree on details relevant to guiding activities.
  • 2.3. Provide accurate information and explanations about customer requirements and special requests.
  • 2.4. Identify nature and key facts of operational problems and provide appropriate solutions in consultation with tourism operator.
3. Guide tours or activities.
  • 3.1. Conduct guiding activities according to legal, industry and safety requirements.
  • 3.2. Actively participate in risk assessment as an integral part of work activities.
  • 3.3. Take account of ethical considerations for particular contexts.
  • 3.4. Support sustainable work practices.
4. Develop guiding skills and knowledge.
  • 4.1. Identify and use opportunities to update knowledge and skills required by guides.
  • 4.2. Maintain knowledge of technologies used by guides.
  • 4.3. Identify and access sources of guide support when required.
  • 4.4. Share knowledge with colleagues to enhance quality of service provided to customers.
No information
No information
Replaces
State Code National Code Title Type
AWR25 SITTGDE002 Work as a guide Unit of competency