Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

General context
Work is performed under some supervision, generally within a team environment
Work is assessed in accordance with statutory requirements, organisation insurance requirements, OH&S legislation, manual handling procedures and relevant health regulations

Worksite environment may include
Exposure to sharp objects, chemicals, dangerous or hazardous substances
Preparation for despatch may relate to:
care requirements
packaging
correct labelling and identification
Compiling orders for despatch could include:
checking specifications and documentation
coordinating orders
Operating procedures may relate to:
packaging
cleaning
storage
transport
manual handling techniques
safe use of machines and related equipment
Transport or storage equipment can include:
trolleys
bins
baskets
racks
vehicles
weighing machines
conveyor equipment
tying, wrapping, banding and hanging equipment (including heat shrink equipment)
auto ID equipment, bar coding equipment
folding equipment
shelving
Data recording may include:
keyboard
manual recording applications

Sources of information/documents may include
Customer/s
Requisition dockets, tags or other identification
Machine/equipment manufacturers' specifications and instructions
Manufacturers' labels, care labelling
Special attention tags
Organisation work orders
Organisational or external personnel
Quality and Australian standards and procedures

Workplace context may include
Work organisation procedures and practices relating to packing, storage and despatch processes
Conditions of service, legislation and industrial agreements including:
workplace agreements and awards
Federal or State/Territory legislation
Standard work practice involving the safe handling of chemicals and other potentially dangerous items
Reporting actions include verbal and written communication in accordance with organisational policies and procedures
Communication may be oral, written or visual and can include simple data
Being responsible for the maintenance of own work quality and being required to contribute to the quality improvement of team or section output, where necessary
Safety, environmental, housekeeping and quality are as specified by machine/equipment manufacturers, regulatory authorities, the enterprise and Australian Standard 4146 and ISO 9002

Applicable regulations and legislation may include
Occupational health and safety legislation relevant to workplace activities
Workers' compensation legislation
Environment protection legislation

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Critical aspects of evidence to be considered

Assessment must confirm appropriate skills and knowledge to:

confirm requirements
prepare products for storage or despatch
pack products appropriately
compile orders for despatch

Interdependent assessment of units
This unit does not need to be assessed in conjunction with other units and can be assessed independently

Required knowledge and skills

Underpinning knowledge of:

relevant OH&S legislation, codes of practice, policies and procedures
store/enterprise policies and procedures
packing and handling procedures
delivery and collection timetables
quality standards
safety and environmental aspects of related to workplace operation and manual handling, including consumable or hazardous materials
workplace and reporting procedures

Underpinning skills to:

handle products appropriately
select and use equipment
meet customer and enterprise specifications/requirements
locate and apply relevant information
maintain quality requirements for each stage of the process
communicate effectively within the workplace
apply defined procedures
receive and transfer information

Resource implications
Access to real or appropriately simulated work situation, products, equipment, relevant product and safety information, quality standards, procedures or information associated with organisation or customer requirements

Consistency in performance

Applies underpinning knowledge and skills when:

completing tasks
maintaining standards
applying safety precautions relevant to the task
assessing operational capability of equipment used and processes selected, where relevant

Shows evidence of application of relevant workplace procedures including:

hazard identification
job procedures and work instructions
emergency, fire and accident procedures
use of personal protective clothing and equipment conforming to industry standards
quality assurance procedures (where existing)
security procedures
waste disposal processes
following recognised housekeeping processes
relevant guidelines relating to the safe use of equipment
Action taken promptly, accidents and incidents reported in accordance with statutory requirements and organisation procedures
Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others
Work completed systematically with attention to detail without damage to goods, equipment or personnel

Context for assessment
Assessment may occur on the job or in an appropriately simulated workplace

Communicating ideas and information
(1)

Collecting analysing and organising information
(2)

Planning and organising activities
(1)

Working with others and in teams
(1)

Using mathematical ideas and techniques
(1)

Solving problems
(1)

Using technology
(1)