Unit of competency Outline

Date retreived
22/07/2026 9:02 AM AWST

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Lead communication in the workplace

Lead communication in the workplace

Unit of competency
National Code
BSBXCM501
State Code
OAQ31
TGA Status
Current
DTWD Status
Approved
Current Release Number
3.00
Current Release Date
23/07/2021
View on TGA
State Implementation and Classification
Approved Date
09/05/2019
Field of Education
120505 - Work Practices Programmes
Original Release Date
09/05/2019
Nominal Hours
45
Description
This unit describes the skills and knowledge required to lead communication in the workplace within any industry.This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish communication protocols
  • 1.1 Analyse internal and external information needs relevant to workplace
  • 1.2 Develop or structure communication protocol(s) to meet organisational information needs and goals
  • 1.3 Identify ways to adapt communication protocols to suit various contexts
  • 1.4 Prepare materials to support and/or implement communication protocols
2. Coordinate effective communication
  • 2.1 Direct others to communicate according to organisational requirementsand goals
  • 2.2 Explain complex information to positively influence others
  • 2.3 Motivate others to communicate respectfully, considering the needs of all, including those from diverse backgrounds
  • 2.4 Identify and address any communication challengesto remove barriers to understanding
3. Present and negotiate persuasively
  • 3.1 Identify and use a variety of communication styles relevant to varying audiences
  • 3.2 Present information in a succinct, clear and persuasive manner
  • 3.3 Evaluate differences in perspective and critically examine outcomes
  • 3.4 Negotiate towards a final outcome with a focus on key outcomes
  • 3.5 Confirm and implement outcomes of negotiation or communication using appropriate methods
4. Review communication practices
  • 4.1 Provide mentoring to others to assist them in achieving communication goals
  • 4.2 Obtain feedback from a variety of sources to manage the outcomes of communications and negotiations
  • 4.3 Identify and document areas for improvement in communication for team or organisational practices
  • 4.4 Implement plans to improve communication processes
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