Unit of competency Outline

Date retreived
22/07/2026 7:15 PM AWST

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Assist government service recipients with complex needs

Assist government service recipients with complex needs

Unit of competency
National Code
PSPGSD018
State Code
ODW42
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/04/2022
View on TGA
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080313 - Public And Health Care Administration
Original Release Date
08/07/2022
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to assist users of government services with complex needs. This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context. Those undertaking this unit work autonomously in consultation with others, performing complex tasks in a range of familiar contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Engage government service recipients with complex needs.
  • 1.1. Identify and address complex barriers to participation.
  • 1.2. Consult with government service recipients to identify goals and opportunities in accordance with legislation, policy, procedures and protocols.
  • 1.3. Support service recipients to participate as fully as possible and identify goals.
  • 1.4. Negotiate and develop individualised plans with recipients and monitor and support progress.
  • 1.5. Establish collaborative working relationships with specialists to assess barriers and capacity to participate.
  • 1.6. Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.
2. Develop and maintain working partnerships.
  • 2.1. Establish personal liaison with local providers, service delivery agents or partners, and make referrals to them in accordance with recipient needs.
  • 2.2. Develop and maintain relationships with external providers who can assist government service recipients to increase their level of economic and social participation.
  • 2.3. Establish and maintain community partnerships, including the undertaking of ongoing outreach work.
No information
No information
Replaces
State Code National Code Title Type
AWV09 PSPGSD008 Assist government service recipients with complex needs Unit of competency
State Code National Code Title Type
BHO9 PSP40122 Certificate IV in Government Qualification