Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

System may include:
application service provider
applications
databases
gateways
internet service provider (ISP)
operating system
servers.
Components may include:
CD and DVD drives
central processing unit (CPU)
complementary metal oxide semiconductor (CMOS) battery
CPU upgrades
drives
fax or modem cards
interface cards
motherboards
random access memory (RAM) upgrades.
Client may include:
external organisation
individual
internal department
internal employee.
Service level agreements:
clearly specify and quantify service levels
identify evaluation or audit of service levels
relate to communications carriers, internet service providers (ISPs), application service providers (ASPs) and SLAs for vendor products
should consider business processes and requirements.
Appropriate person may include:
authorised business representative
client
supervisor.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
confirm system integrity
confirm operational and maintenance procedures are in place and viable.
Context of and specific resources for assessment
Assessment must ensure access to:
customer computer site and system or suitable simulated system and environment
implementation plan
people involved in hand-over
project plan
SLAs
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of operational procedures for IT systems
review of maintenance guidance documentation for the installed system
evaluation of the report prepared by the officer conducting the system testing procedures and assessing test results.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.