Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative and regulatory requirements may include:
current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:
anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance
business compliance relevant to work roles
ESOS Act, subsequent amendments and related legislation
employment, education and training - relevant to onshore and offshore provision
environmental issues
immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )
National Code of Practice for Registration Authorities and Providers of International Education and Training
occupational health and safety
privacy and confidentiality
Transnational Quality Strategy (2005)
workplace employment practices and industrial relations
National ELT Accreditation Scheme (NEAS) standards for young learners and for teaching English language to international students
quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices
Organisational policies and procedures may include:
international student-specific documented policies and procedures
other organisational documented procedures, for example for facilitating events and program activities, for resolving grievances, for managing human and other resources
Relevant organisational staff may include:
academic staff
admissions officers
faculty managers
international education-specific and general staff
international student advisers
marketing officers
recruitment officers
regional managers
International clients and stakeholders may include:
accommodation and homestay providers
dependents of international students
international students
parents and significant others of international students
recruitment agents
Monitoring may include:
accessing student progress data
recording student attendance
liaising with institutional staff to determine student progress
meeting students on an individual basis to communicate legislative obligations
monitoring ESOS Assurance Fund compliance
monitoring processes under Section 5 of the ESOS Act
monitoring processes under the AQTF Standards for Registered Training Organisations (RTOs), where applicable
representing students, if necessary, on progress committees
reviewing student progress
Reporting may include:
informing DIAC of student visa breaches through PRISMS
processes to comply with registration requirements for RTOs, where applicable
processes to comply with the organisation's Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) registration
using online systems such as PRISMS and student database systems
Insurance and finance requirements may include:
Australian Student Tuition Assurance Scheme
overseas student health cover arrangements
refund processes under legislative requirements and institutional policies
student fees administration
External bodies may include:
DEST staff
DIAC staff
education and training accreditation and registration authorities
families of international students
overseas student health cover providers
recruitment agents
staff in other educational institutions
Case management procedures may include:
coordinating individual or group discussion to resolve student issues
processes to assist a student to access internal or external support
referring students to individuals with specialised roles and expertise to resolve issues

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
maintaining current and accessible organisational information about legislative and regulatory compliance requirements
communicating effectively and accurately with diverse groups and individuals in relation to international education-related legislative and regulatory compliance requirements
knowledge of compliance requirements for international education services.
Context of and specific resources for assessment
Assessment must ensure:
access to opportunities to participate in a range of practical exercises and projects
access to relevant documents.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of supervisor's reports
analysis of projects, case studies, completed records and reports developed by the candidate
review of strategies developed to effectively manage legislative and regulatory compliance
oral or written questioning to assess knowledge of staff roles in monitoring and reporting compliance in international education
review of documentation communicating organisational monitoring and reporting processes across the organisation
review of evaluation of student monitoring and reporting systems
evaluation of case management procedures established for resolution of issues.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other educational administration units
customer service units.