Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Check-in service may be provided:
for any type of commercial aircraft flight including domestic or international, while in home port or in slip port
for short and/or long haul services
in any category of service including economy, business class and first class
in any allowable operating and weather conditions
in accordance with enterprise and operational requirements
Performance may be demonstrated on:
an approved check-in service simulator
a passenger-carrying aircraft
An understanding of the employer/employee obligations and responsibilities may include but is not limited to:
the trade union system
the industrial awards system
the concepts of arbitration and conciliation
specific relevant enterprise awards/agreements
Persons consulted may include:
passengers
aircraft cabin crew and flight crew members
ground support staff
relevant human resources staff
airline supervisory and management staff
union representatives
relevant technical staff
relevant government officials from Australia or other countries, including:
aviation industry regulatory staff
quarantine authority staff
customs authority staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
standard operating procedures
Information/documents may include:
relevant regulations, including security, customs, quarantine, OH&S security and environmental protection regulations
airline procedures and instructions and job specification
workplace policies
check-in service checklists and procedures
local laws and regulations when providing check-in services in remote countries
OH&S security and environmental protection regulations
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:
relevant national and international regulations pertaining to passenger check-in services for commercial domestic and international aircraft flights
relevant OH&S legislation
relevant environmental protection legislation
relevant quarantine legislation
equal opportunity and anti-discrimination legislation
relevant customs regulations
relevant security regulations
'crimes on aircraft' legislation
insurance legal requirements
airline and government policy on smoking on or in the vicinity of aircraft
airline and government policy on the use of mobile phones and other electronic devices on or in the vicinity of aircraft
relevant Australian Standards
industrial relations and workplace compensation legislation

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace