Unit of competency Outline
Date retreived
22/07/2026 6:36 AM AWST
22/07/2026 6:36 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Estimate furniture removal jobs
Estimate furniture removal jobs
Unit of competency
National Code
TLIE3010A
TLIE3010A
State Code
D5106
D5106
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/03/2014
Field of Education
080301 - Business Management
Original Release Date
21/03/2014
Nominal Hours
30
Description
This unit involves the skills and knowledge required to estimate furniture removal jobs including estimating requirements of removal jobs, interacting with customers regarding removals, and preparing documentation for removals job. Estimates may include estimates of the volume of a furniture removals job and calculations of expenses, time and resources. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Estimate requirements of removals jobs
- 1.1 An accurate and complete inventory is taken which records all furniture and effects to be removed
- 1.2 The type of goods to be moved is accurately defined so that appropriate arrangements for fragile or dangerous good can be made, following workplace procedures and legislative requirements
- 1.3 The job requirements are estimated in relation to the size of the van, the amount of time required, labour required, hazards involved, and other resources needed to complete the job
- 1.4 Job costs are calculated on the basis of volume, time and distance
2Interact with customers regarding removals
- 2.1 Customer requests and queries are courteously handled both face-to-face and on the telephone
- 2.2 Customers are appropriately briefed in relation to the organisational details, legal liability, insurance and contractual details of the removals job, following workplace procedures
- 2.3 Personal contact with the customer is maintained during and following the removal to ensure customer's needs are satisfied and any concerns are addressed
3Prepare documentation for removals job
- 3.1 A job quotation is documented and submitted to the customer as required, following workplace procedures
- 3.2 The removal is scheduled and booking staff are informed as required
- 3.3 The removal job is audited against the pre-job estimates and recommendations for improvements made if appropriate
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Removal sites may include:
domestic premises
industrial premises
commercial premises
local suburban, country, interstate, overseas
Customers may be:
internal and external
Operations may be conducted:
by day or night
in a variety of weather conditions
Hazards may include:
power and telephone lines, trees and landscaping
driveway length and surface
parking restrictions
stairs and steps
lawn sprinklers on automatic timers
obstructions
uneven or unstable ground
door and passageway widths and tight internal corners
low hanging light fittings and other fixture obstructions
unfriendly pets
Requirements for access may include:
site restrictions and procedures
personal protective equipment
authorities and permits
security arrangements at the site
hours of operation
removal duration
additional gear and equipment
communications equipment
Consultative processes may involve:
customers
other employees and supervisors
management and other office personnel
union representatives
Occupational Health and Safety specialists
other professional and technical staff and tradespeople
Special requirements may include:
dismantling of items
temporary removal of doors and fittings on site
the use of tradespersons such as electricians, carpenters, cabinet makers, etc.
Communications may include:
fixed and mobile phones, radio, fax, laptop computer/Internet
oral/aural communications
written communications, including completing and signing documents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Calculations may involve the basic use of a range of technology including:
manual techniques
calculator
computer
Information/documentation may include:
job estimate
Operations Furniture Removalist Manual
job specifications and procedures
OH&S procedures and regulations
manufacturers specifications
workplace operating procedures and policies
customer instructions
standards and certification requirements
quality assurance procedures
emergency procedures
job safety analysis
site plan
Applicable procedures and codes may include:
relevant state/territory roads and traffic authority vehicle driver licence requirements
relevant state/territory traffic act and related regulations
relevant state/territory OH&S legislation and regulations
relevant state/territory environmental protection legislation and regulations
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Removal sites may include:
domestic premises
industrial premises
commercial premises
local suburban, country, interstate, overseas
Customers may be:
internal and external
Operations may be conducted:
by day or night
in a variety of weather conditions
Hazards may include:
power and telephone lines, trees and landscaping
driveway length and surface
parking restrictions
stairs and steps
lawn sprinklers on automatic timers
obstructions
uneven or unstable ground
door and passageway widths and tight internal corners
low hanging light fittings and other fixture obstructions
unfriendly pets
Requirements for access may include:
site restrictions and procedures
personal protective equipment
authorities and permits
security arrangements at the site
hours of operation
removal duration
additional gear and equipment
communications equipment
Consultative processes may involve:
customers
other employees and supervisors
management and other office personnel
union representatives
Occupational Health and Safety specialists
other professional and technical staff and tradespeople
Special requirements may include:
dismantling of items
temporary removal of doors and fittings on site
the use of tradespersons such as electricians, carpenters, cabinet makers, etc.
Communications may include:
fixed and mobile phones, radio, fax, laptop computer/Internet
oral/aural communications
written communications, including completing and signing documents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Calculations may involve the basic use of a range of technology including:
manual techniques
calculator
computer
Information/documentation may include:
job estimate
Operations Furniture Removalist Manual
job specifications and procedures
OH&S procedures and regulations
manufacturers specifications
workplace operating procedures and policies
customer instructions
standards and certification requirements
quality assurance procedures
emergency procedures
job safety analysis
site plan
Applicable procedures and codes may include:
relevant state/territory roads and traffic authority vehicle driver licence requirements
relevant state/territory traffic act and related regulations
relevant state/territory OH&S legislation and regulations
relevant state/territory environmental protection legislation and regulations
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWM38 | TLIE3010 | Estimate furniture removal jobs | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J802 | TLI33313 | Certificate III in Furniture Removal | Qualification |