This unit describes the skills and knowledge required to lead and manage programs that build resilience so that communities and organisations are better placed to manage adversity or disruptive events. It applies to roles in the public, private and non-government sectors involved in any aspect of building community or organisational resilience.A crisis includes varying events of significant disruption having broad effects on relationships among the community and/or organisation members. It is characterised by high levels of adversity, ambiguity, uncertainty, opportunity and change. Leaders in a crisis need to independently and collaboratively make sense of uncertain situations, creatively seek solutions and apply judgment and decision making in highly pressurised environments.Emergency service leaders typically work autonomously, within collegiate environments, that require the ability to build and develop relationships and partnerships with a broad range of formal and informal groups. Emergency service leadership roles are complex requiring the individual to make ethical decisions in variable, evolving and dynamic circumstances.No licensing, legislative or certification requirements apply to the unit at the time of publication.