Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include but is not limited to:
internal departments
external organisations
individual people
internal employees
Requirements may be in reference to:
business
system
application
organisational policies
network
people in the organisation
System may include but is not limited to:
network
application
software
business
computers
financial system
management system
information system
Technical documentation may include:
system or project specifications
system design
system functionality
reports
help references
technical manuals
operational procedures
training materials
self-paced tutorials
on-line help
user guides
brochures
Appropriateperson may include:
supervisor
teacher
authorised business representative
client
Channels may include:
text
audio
animation and graphics provided through books
manuals
CD-ROMs
DVDs
computer-based tutorials
help screens
the world wide web
Content may include information and interactive features, such as:
product information
company information
copyright and disclaimer notices
site map
frequently asked questions
what's new
customer-specific information
customer only information
error messages
instructions
feedback mechanisms
reference pages
forms
background articles
ratings/rankings/testimonials/quotes from reviews
hyperlink titles
Documentation standards
May include but are not limited to policy relating to sign-off, storage, distribution, revision.
May include ISO/IEC/AS standards, organisational standards, audit trails, naming conventions, version control, project management templates and report writing principles (for further information refer to the Standards Australia website at: www.standards.com.au )

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Assessment must confirm the ability to create technical documentation that meets business requirements, caters for a diverse readership, is clear to the target audience and easy to navigate

To demonstrate competency in this unit the person will require access to:
Technical specifications
Documentation standards
Context of and specific resources for assessment
Technical documentation provides a record of the functionality and processing of a system, program, network or application. The technical documentation should document how the system, program, network or application is structured, how it works and changes that have been made to it.

The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.

Assessment must ensure:
Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic.

Applications may involve responsibility for, and limited organisation of, others.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICAA4041CDetermine and confirm client business expectations and needs
ICAW4027B Relate to clients on a business level

An individual demonstrating this competency would be able to:
Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts
Apply solutions to a defined range of unpredictable problems
Identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas
Identify, analyse and evaluate information from a variety of sources
Take responsibility for own outputs in relation to specified quality standards
Take limited responsibility for the quantity and quality of the output of others
Maintain knowledge of industry products and services