Unit of competency Outline

Date retreived
22/07/2026 12:45 PM AWST

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Provide a range of services to people with mental health issues

Provide a range of services to people with mental health issues

Unit of competency
National Code
CHCMH504D
State Code
D2615
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
18/08/2009
Field of Education
061309 - Community Health
Original Release Date
18/08/2009
Nominal Hours
95
Description
DescriptorThis unit describes the knowledge and skills required to collaboratively assess needs, provide a range of services to meet needs, review progress and evaluate the work undertaken with clients with mental health issues
Notes
Elements and Performance Criteria
1. Assess the needs and issues of clients
  • 1.1 Identify reasons for seeking help
  • 1.2 Identify and document current needs
  • 1.3 Identify client's abilities to address their own needs
  • 1.4 Explain organisation policy and procedures in relation to records, confidentiality and privacy
  • 1.5 Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities
  • 1.6 Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention
  • 1.7 Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise
  • 1.8 Promptly and supportively respond to clients in distress or crisis, in accordance with organisation policies and procedures
2. Establish goals of service provision with the client
  • 2.1 Use appropriate communication and relationship building processes to identify service provision goals
  • 2.2 Identify and prioritise issues to be addressed through services provision
  • 2.3 Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise
  • 2.4 Assist client to evaluate and select strategies to achieve their goals
  • 2.5 Document goals in relation to client needs in accordance with organisation procedures, as appropriate
  • 2.6 Share goals, with client's consent, where appropriate
3. Provide services to meet client needs
  • 3.1 Identify strategies to address impact of mental illness and/or psychiatric disability, incorporating the knowledge, skills and abilities of the person
  • 3.2 Facilitate use of other appropriate strategies, services and resources
  • 3.3 Negotiate short and long term strategies as appropriate
  • 3.4 Provide services in manner that supports and encourages independence
  • 3.5 Maintain records of service provision related to agreed goals and strategies, in accordance with organisation procedures and policy
  • 3.6 Provide referrals as appropriate
4. Review progress with the client
  • 4.1 Regularly discuss progress with the client
  • 4.2 Negotiate revised goals and strategies
  • 4.3 Negotiate exit from the service or program with the person and provide support in accordance with organisation policies and available resources
  • 4.4 Discuss outcomes with client and appropriate persons inside or outside the organisation and document in accordance with organisation policies and procedures
  • 4.5 Maintain confidentiality in accordance with agency/ organisation guidelines and relevant legislation
5. Use self protection strategies
  • 5.1 Use conflict resolution and negotiation as appropriate
  • 5.2 Take appropriate action to ensure safety of self and others
  • 5.3 Acknowledge limits of own abilities and make referrals as appropriate in accordance with organisation policies and available resources
  • 5.4 Seek emergency assistance as required
No information
No information
Replaces
State Code National Code Title Type
S3899 CHCMH4C Provide non-clinical services to people with mental health issues Unit of competency
Replaced By
State Code National Code Title Type
WC944 CHCMH504E Provide a range of services to people with mental health issues Unit of competency