Unit of competency Outline
Date retreived
23/07/2026 12:53 AM AWST
23/07/2026 12:53 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Take notes for Deaf, hard of hearing and Deafblind people
Take notes for Deaf, hard of hearing and Deafblind people
Unit of competency
National Code
PSPLAN011
PSPLAN011
State Code
OAA16
OAA16
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
24/10/2018
Field of Education
099999 - Society And Culture, N.e.c.
Original Release Date
24/10/2018
Nominal Hours
45
Description
This unit describes the performance outcomes, skills and knowledge required to act as a note taker for Deaf, hard of hearing and Deafblind people.It requires the ability to negotiate requirements and agreements for note taking, record notes that are appropriate to Deaf clients’ needs, evaluate the effectiveness of the notes with the client and present notes of an agreed quality and format.This unit applies to individuals who record notes for a variety of purposes which might include those for training and education, mediation, counselling, court appearances and medical treatment. They work independently or under limited supervision and guidance from others, using discretion and judgement to manage client services.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Communicate effectively with Deaf, hard of hearing and Deafblind clients.
- 1.1. Determine extent of client hearing and or sight loss, effects on clients and their specific communication needs.
- 1.2. Communicate with clients according to individual needs, ethical and culturally acceptable practices.
2. Prepare to take notes for Deaf, hard of hearing and Deafblind clients.
- 2.1. Explain the role of note taker to client and others involved in client service provision.
- 2.2. Discuss, with clients, purpose of notes, requirements for format and depth of information and agree to specific note taking requirements.
- 2.3. Discuss and arrange note taking services, seating and technology requirements with other service providers.
- 2.4. Identify and source relevant technology and other resources required for notetaking purpose and format.
- 2.5. Complete any required topical research prior to notetaking according to clients’ needs.
3. Take and present clear, concise client notes.
- 3.1. Maintain own comfort and safety throughout service provision to avoid repetition injuries associated with note taking.
- 3.2. Assess and adapt to note taking environment to ensure quality of notes taken.
- 3.3. Use methods and supporting technology to take and present quality notes which meet Deaf or Deafblind client needs.
- 3.4. Ensure notes provide a true record of the content, discussion and instructions expressed by speakers.
- 3.5. Present clear, coherent, accurate and legible notes in agreed format.
4. Evaluate notetaking services.
- 4.1. Review service outcomes against client expectations and confirm client satisfaction with notes.
- 4.2. Clarify information and adjust notes, as required.
- 4.3. Review interaction with client and evaluate own performance.
- 4.4. Adapt communication and note taking methods to improve future service provision.
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| State Code | National Code | Title | Type |
|---|---|---|---|
| BDR0 | PSP40818 | Certificate IV in Auslan | Qualification |
| BDQ9 | PSP51018 | Diploma of Auslan | Qualification |