Unit of competency Outline

Date retreived
22/07/2026 1:30 PM AWST

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Action change requests

Action change requests

Unit of competency
National Code
ICTSAS412
State Code
AUW52
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
031305 - Computer Engineering
Original Release Date
16/09/2015
Nominal Hours
45
Description
This unit describes the skills and knowledge required to receive, review and carry out change requests while using a change management system, according to client requirements.This unit applies to individuals who may work under supervision and have a level of responsibility to ensure work is completed to quality standards and requirements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Review change requests
  • 1.1 Receive and document requests for hardware and software changes from client, using a change management system and according to organisational help desk procedures
  • 1.2 Gather and organise system data relevant to the change requests, using available diagnostic tools
  • 1.3 Review proposed changes against current and future business requirements and examine system data, with work team, to select appropriate changes
  • 1.4 Discuss and clarify the selected changes with client
2. Modify system according to requested changes
  • 2.1 Develop a plan, with prioritised tasks and contingency arrangements, for modification of the system
  • 2.2 Undertake selected system changes according to organisational guidelines and procedures, and according to manufacturer recommendations
  • 2.3 Test system changes for performance, and identify problems
  • 2.4 Resolve identified problems
  • 2.5 Revise relevant client and technical documentation to reflect system changes according to organisational standards
  • 2.6 Notify client of status of change and update change management system, as per organisational help desk procedures
3. Prepare and deliver training on use of modified system
  • 3.1 Prepare training to meet needs of client in using the changed system
  • 3.2 Deliver prepared training appropriate to client
No information
No information
Replaces
State Code National Code Title Type
D8074 ICASAS412A Action change requests Unit of competency
Replaced By
State Code National Code Title Type
OBS60 ICTSAS434 Action change requests and present updated ICT system to clients Unit of competency