Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Point-of-sale equipment may include:
manual:
cash register
credit card equipment
electronic:
terminal and screen
bar code scanner
EFTPOS equipment.
Workplace policies and procedures may include:
operation of point-of-sale equipment
cash handling security
sales transactions
staffing
health and hygiene requirements.
Cash handling may include:
opening and closing point-of-sale terminal
clearing terminal and transferring tender
maintaining cash float
tendering change
counting cash
calculating non-cash documents
balancing point-of-sale terminal
ensuring security of cash and non-cash transactions
recording takings.
Point-of-sale transactions may include:
EFTPOS
cheques
credit cards
smart cards
lay-by
credits and returns
customer refunds
gift vouchers.
Relevant legislation may include:
consumer legislation
privacy legislation
GST regulations
occupational health and safety legislation.
Clients may include:
new or regular clients with routine or special needs
male or female clients
people from a range of social, cultural and ethnic backgrounds with varying physical and mental abilities.
Client documentation may include:
order forms
gift vouchers
invoices
receipts.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applying relevant legislation, including consumer law
operating point-of-sale equipment according to manufacturer instructions and workplace procedures
applying workplace policies and procedures in regard to cash handling and point-of-sale transactions in a personal services environment
using time effectively.
Context of and specific resources for assessment
Assessment must ensure:
that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines
that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace.
Assessment must ensure access to:
an environment, which includes as a minimum:
a reception desk
telephone
a retail display area
a point-of-sale system, including credit card and EFTPOS
a computer with a salon software system
financial transactions dockets and slips
sample debit and credit card vouchers
recording and tally sheets
relevant workplace documentation including:
manufacturer's equipment instructions
product instructions
workplace policy and procedure manuals in regard to conducting financial transactions
a range of clients with different transaction requirements.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of learners performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, including:
handling cash transactions with clients according to workplace security procedures
recording transaction errors according to policies and procedures
balancing register or terminal at designated times
counting cash
recording takings
written and oral questioning appropriate to the language and literacy level of the learner, to assess knowledge and understanding of workplace financial procedures
completion of workplace documentation relevant to conducting financial transactions
third-party reports from technical experts.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIBXCCS202A Provide service to clients
SIRXCOM001A Communicate in the workplace.