Elements and Performance Criteria

RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Support may include:
Assisting in meeting spiritual, social, physical, cultural, or other needs
Banking
Bill paying
Collection and reading of mail
Ensuring safety, comfort and security
Handling correspondence
Making and keeping medical, grooming, administrative, financial or other appointments
Making telephone calls
Organising cleaning, gardening or other domestic services
Organising provision of meals and beverages
Shopping and storing purchases and other items


Clients may include but is not limited to:
A range of cultures and language backgrounds
Early discharge
Frail aged
Medical condition or illness
Other family members
People with disabilities such as:
cognitive impairment
hearing impairment
mental or intellectual disability
physical disability or frailty
vision impairment
Young disabled


Support must include:
Physical, social, emotional, spiritual and cultural and may involve:
adjusting to location and living condition changes
assistance as required with meals and refreshments
encouraging independent living skills
minimising physical dangers and risk of infection


Equipment may include:
Domestic and/or personal appliances
Motor vehicle


Coordinator may be:
Home care coordinator
Other relevant personnel
Supervisor


Visit/service may be recorded:
Electronically
Manually


State/Territory transport policy may include:
Insurance
Other legal requirements
Registration


Privacy and confidentiality of clients may include:
Conversations on the telephone
Fees
Health fund entitlements
Information disclosed to an appropriate person consistent with one's level of responsibility
Legal and ethical requirements
Offering a private location for discussions
Payment methods and records
Public environments
Secure location for written records
Welfare entitlements
Writing details i.e. medical and consent forms


Service delivery environment may include:
Caravan/mobile home
Cultural or entertainment/recreational/sporting venue
Hospital or convalescent home
Hotel, motel or temporary accommodation
House or flat
Inside and outside
Library, business or community agency
Medical/dental surgery
Private or public housing
Shopping centre

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
The individual being assessed must have a current driver's license


Context of and specific resources for assessment:
Resource requirements include all the relevant resources commonly provided for lifestyle and social support in a health service setting. Specific tools may include:
Relevant policies and procedures manuals
Documentation relevant to the work context such as organisation:
access and equity principles and practices
client service standards
ethical standards
goals, values and objectives
hygiene and disease control standards
legislation, codes and workplace standards
organisation charts
procedures and guidelines


Method of assessment
This unit is most appropriately assessed in a representative lifestyle and social support workplace context and under the normal range of work conditions. Assessment should be conducted on more than one occasion to cover a variety of circumstances
Assessment may include:
observation of work performance in a home environment
assessee's portfolio/CV
supporting statement of supervisor(s)
recognition-authenticated evidence of relevant work experience and/or formal/informal learning
case studies and scenarios as a basis for discussion of issues and strategies to achieve required lifestyle and social support outcomes for clients in a range of settings
observation in the work place (if possible)
written assignments/projects or questioning should be used to assess knowledge
case study and scenario as a basis for discussion of issues and strategies to contribute to best practice


Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities