Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Individual characteristics include:
language, literacy and numeracy levels
learning styles
past learning and work experience
specific needs.
Relevant personnel may include:
human resource manager
LLN specialist
supervisor or training manager
training or development officer
work health and safety personnel.
Mentoring arrangements include:
amount of time involved for both parties and scheduling arrangements
confidentiality of information.
Strategies for developing effective relationships with culturally diverse workers may include:
appropriate display of positive regard, empathy and respect
listening to workers’ own analysis of problems and solutions
appropriate gestures and non-verbal techniques
being flexible
identifying and consulting with appropriate key contact people, such as:
Aboriginal liaison officers
cultural representatives
interpreters
LLN specialists
monitoring and reflecting on own actions to ensure cultural values are not imposed on others
non-judgemental approaches
ongoing personal and interpersonal skill development.
Techniques that support LLN include:
acknowledging and building on strengths of worker
allowing for longer periods of silence
breaking down workplace tasks and giving specific instructions in small chunks (both oral and written communication)
encouraging learning, information seeking and questioning in the worker and reducing the stigma of needing to ask for help
encouraging use of worker’s personal word lists and dictionaries
ensuring that decision-making responsibilities are shared with the worker
gauging a worker’s reading/listening skills and adapting one’s communication accordingly
providing model texts, for example completed forms
providing opportunities to discuss requirements of job tasks and not relying solely on email, signs or other documents to communicate critical instructions
providing simplified explanations of key documents, for example legislation summarised into key points
providing information in different ways
using plain English and simplified explanations of workplace concepts
using questions to establish prior knowledge of words and concepts and explaining where necessary
using visual communication, including explanatory charts and tables, audio, video and pictures.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Supporting at least two individuals in the workplace.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:

establish mentoring arrangements and develop a mentoring plan in consultation with others
apply effective communication strategies to develop the mentoring relationship
monitor and evaluate the mentoring program and determine the benefits of the program for the individual and the organisation.

Candidates must show evidence of successfully supporting at least two individuals in the workplace.
Context of and specific resources for assessment
Assessment must ensure that competency is demonstrated in the context of a relevant workplace or a closely simulated work environment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
observing processes and procedures in workplaces or role plays
verbal or written questioning on underpinning skills and knowledge
accessing and validating third-party reports.
Guidance information for assessment