Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Portfolio may relate to:
buildings
business and marketing contracts
equipment
furniture
goodwill
land
property
vehicles.
Portfolio objectives and scope may relate to:
current and proposed usage
financial constraints
image and presentation
market confidence
market options and conditions
maximum asset use
return on investment
supply and demand
tenancy possibilities
value adding.
Clients may include:
company management
fund managers
government and legal instruments or agencies
institutions
insurers
internal and external property groups
legal advisers
private investors
property agents
property owners
risk assessors.
Relevant people may include:
accountants
analysts
clients
government personnel
legal representatives
management and colleagues
members of industry associations
taxation specialists.
Risk assessment may include analysis of:
changes to regulations and legislation
client and staff satisfaction
competition
emergencies and disasters
fire and security
health and safety
market influences
physical, financial or human resources
project control and cash flow
suppliers and contractors
time constraints.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Industry benchmarks may relate to:
discounted cash flows
employment rates
industry association performance index
inflation rate
internal rates of return
life cycle costings
published vacancy factors
tenancy mix.
Portfolio performance may be influenced by:
capacity to improve assets
capital growth versus short-term gain
cash flows
change to organisational structure
demographics
gearing possibilities
geographic aspects
limits to financial resources
return on investment
return versus risk
taxation considerations
type of facility.
Risk management measures may describe:
how often risks will be reviewed, the process for review and who will be involved
how risk status will be reported and to whom
planned strategies for reducing likelihood and seriousness of each risk (mitigation strategies) and who will be responsible for implementing them
initial snapshot of the major risks and current grading
process that will be used to identify, analyse and manage risks both initially and throughout the life of the project
who will be responsible for which aspects of risk management.
Legislative requirements may be outlined and reflected in:
Australian standards, and quality assurance and certification requirements
award and enterprise agreements
codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
environmental and zoning laws affecting access security, access and property use
general duty of care to clients
home building requirements
local regulations and by-laws
privacy laws applying to owners, contractors and tenants
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Portfolio management plan may include:
building and engineering maintenance, cleaning services, security and landscape maintenance
control of traffic and parking
environment plans
funding strategies
infrastructure for and supply of utilities such as energy, water and sewerage
life cycle management plans
long-term capital and maintenance financial forecasts
performance benchmarking recommendations and measurement processes
risk management processes.
Roles and responsibilities may be influenced by:
codes of conduct
job description and employment arrangements
organisational policies relevant to work role
skills, training and competencies
supervision and accountability requirements
team structures.
Quality assurance goals and strategies may relate to:
a formal structure against which progress can be evaluated
budgets and timetables that enable the commitment of resources at appropriate points in the project
compliance with Australian standards
contingency plans to cater for a change of corporate focus or significant project difficulties
continuous improvement strategies
mechanisms for involving a wide variety of interested parties or stakeholders in the project
procedures for monitoring and evaluating project outcomes and client satisfaction
reducing risk by anticipating, evaluating and developing strategies for the management of possible problems
reporting procedures and protocols.
Evaluation methods may be qualitative or quantitative and may include:
checklists
cost data analysis
expert and peer review
interviews
observation
questionnaires
review of quality assurance data.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of managing a facilities portfolio. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
accurately determining portfolio objectives and analysing relevant industry benchmarks to establish portfolio performance
conducting a risk assessment on portfolio management requirements and preparing a risk management plan
determining resource requirements to support the implementation of the portfolio management plan
developing strategic management strategies which incorporate best-practice requirements
knowledge of organisation's practices, ethical standards and legislative requirements associated with managing a facilities portfolio
monitoring and controlling budgets associated with the portfolio
producing a portfolio management plan that outlines monitoring and reporting arrangements according to established quality assurance goals
undertaking strategic evaluation of portfolio and providing recommendations in a timely manner.
Context of and specific resources for assessment
Resource implications for assessment include:
a registered provider of assessment services
competency standards
assessment materials and tools
suitable assessment venue and equipment
workplace documentation
candidate special requirements
cost and time considerations.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.