Unit of competency Outline

Date retreived
23/07/2026 5:52 AM AWST

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Conduct government service delivery interviews

Conduct government service delivery interviews

Unit of competency
National Code
PSPGSD015
State Code
ODX48
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/04/2022
View on TGA
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080313 - Public And Health Care Administration
Original Release Date
08/07/2022
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to conduct interviews relating to government service delivery. This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context. Those undertaking this unit work independently, performing routine tasks in a familiar context.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Conduct interviews.
  • 1.1. Gather and review existing information in preparation for interview.
  • 1.2. Discuss and adhere to required meeting structures, timeframes and protocols.
  • 1.3. Use communication strategies and questioning techniques to obtain information from interviewee.
  • 1.4. Use problem-solving skills to test and confirm the reliability of the information provided, and review and clarify information to ensure its relevance and sufficiency.
  • 1.5. Communicate outcomes of interactions with interviewees.
2. Ensure compliance.
  • 2.1. Identify and explain legislative requirements and entitlements in language the interviewee can understand.
  • 2.2. Explain consequences of non-compliance.
  • 2.3. Confirm interviewees’ understanding of compliance requirements and the consequences of non-compliance and clarify any issues.
  • 2.4. Refer to more senior staff if interviewees do not accept and comply with legislative requirements.
  • 2.5. Maintain records of interviews in accordance with organisational procedures.
No information
No information
Replaces
State Code National Code Title Type
AWV15 PSPGSD003 Conduct government service delivery interviews Unit of competency
State Code National Code Title Type
BHO9 PSP40122 Certificate IV in Government Qualification