Unit of competency Outline
Date retreived
22/07/2026 1:25 PM AWST
22/07/2026 1:25 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Perform shampoo and basin services
Perform shampoo and basin services
Unit of competency
National Code
SIHHBAS201A
SIHHBAS201A
State Code
D8675
D8675
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
01/11/2011
Field of Education
110303 - Hairdressing
Original Release Date
01/11/2011
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to perform a range of shampoo and basin services.
Notes
Elements and Performance Criteria
1. Gown and protect clients.
- 1.1. Confirm service to be provided with the client or supervising hairdresser, according to salon procedures.
- 1.2. Select and apply clean gown or wrap and towels to suit the planned service, salon procedures and relevant health regulations.
2. Prepare for pre-service shampoos and treatments.
- 2.1. Brush or comb through hair and visually examine hair and scalp condition.
- 2.2. Note hair condition and length and check for enhancements.
- 2.3. Observe scalp and tactfully seek direction from supervising hairdresser where unusual scalp conditions are present.
- 2.4. Select shampoo and treatment products, according to hair and scalp type and condition, product information, and as directed by supervising hairdresser.
3. Perform pre-service shampoos and treatments.
- 3.1. Position client’s neck and head to ensure operator access to the hair, scalp, forehead and nape area, whilst ensuring client comfort and safety.
- 3.2. Adapt water temperature, flow and direction to suit the client’s hair and the stage in the service.
- 3.3. Follow salon procedures to minimise water and product waste and negative environmental impacts throughout the service.
- 3.4. Ensure massage techniques achieve an even distribution of shampoo over the hair and scalp.
- 3.5. Rinse thoroughly to leave client’s hair free of shampoo and squeeze out excess water.
- 3.6. Apply, process and remove treatment products as directed by supervising hairdresser and product instructions.
- 3.7. Apply towels to absorb excess water and gently untangle hair from underneath and from ends to roots using a large wide-tooth comb.
4. Remove processed colour products from hair.
- 4.1. Position client’s neck and head to ensure access to processed product on the hair, scalp, forehead and nape of hairline.
- 4.2. Ensure client comfort and protection throughout product removal and follow salon procedures to minimise water and product waste.
- 4.3. Apply tepid water and emulsify processed product over the entire hair, scalp, forehead and nape hairline applying massage techniques as directed by supervising hairdresser and product instructions.
- 4.4. Rinse excess product thoroughly from hair and scalp, applying and rinsing off a second shampoo where directed by supervising hairdresser and product instructions.
- 4.5. Apply and remove post-treatment products according to product or supervising hairdresser or product instructions.
- 4.6. Gently absorb excess water using a towel and apply salon products and procedures to remove forehead, nape or hairline colour stain when required.
- 4.7. Gently detangle hair from underneath and from ends to root using a large wide-tooth comb.
5. Remove processed foils from hair.
- 5.1. Confirm the order and method of foils removal with supervising hairdresser.
- 5.2. Position client to ensure access to product and foils on the hair, scalp, forehead and nape hairline, ensuring client comfort and protection throughout product removal.
- 5.3. Follow salon procedures to minimise water and product waste.
- 5.4. Apply tepid water and gently emulsify and rinse coloured hair not placed in foil with minimal disturbance to position of foils, all over hair, scalp, forehead and nape of hairline.
- 5.5. Loosen foils, or plastic cap, and gently rinse and remove product in foil using tepid running water and avoiding stretch or damage to the hair.
- 5.6. Apply and remove post-treatment products, according to product or supervising hairdresser or product instructions.
- 5.7. Gently absorb excess water using a towel and apply salon products and procedures to remove forehead, nape or hairline colour stain when required.
- 5.8. Gently detangle hair from underneath and from ends to root using a large wide-toothed comb.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Service may include:
pre-service shampoo and conditioning
colour product removal
bleach product removal
removing foils.
Clients may include:
women
men
children
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.
Supervising hairdresser may include:
qualified hairdresser
more experienced apprentice or trainee.
Salon procedures may include:
methods for gowning clients for shampoo services
ensuring client comfort and safety at the basin
operator comfort and safety
complying with state or territory and local government health regulations relevant to providing services at the basin
environmental protection practices, such as:
waste minimisation
resource management
recycling
energy efficiency, e.g. gas or electricity saving practices
water efficiency.
Towels may include:
washable
disposable.
Relevant health regulations may include:
state or territory health regulations
local council health regulations.
Condition of hair may include:
dry
normal
oily
coloured or lightened
chemically reformed
chemically treated.
Enhancements may include:
hair extensions
hair ornaments.
Unusual scalp conditions may include:
dry, scaly areas
oily crust
sores and lesions
swelling
scabs.
Shampoo and treatment products may include:
shampoo products for:
dry hair and scalp
oily hair and scalp
chemically treated hair
conditioning products for:
dry hair and scalp
oily hair and scalp
chemically damaged hair
post-colour service treatments
abnormal skin conditions, including:
dry and oily dandruff
psoriasis
seborrhoea.
Massage techniques may include:
petrissage
rotary
scrubbing.
Processed products may include:
tint
bleach.
Service may include:
pre-service shampoo and conditioning
colour product removal
bleach product removal
removing foils.
Clients may include:
women
men
children
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.
Supervising hairdresser may include:
qualified hairdresser
more experienced apprentice or trainee.
Salon procedures may include:
methods for gowning clients for shampoo services
ensuring client comfort and safety at the basin
operator comfort and safety
complying with state or territory and local government health regulations relevant to providing services at the basin
environmental protection practices, such as:
waste minimisation
resource management
recycling
energy efficiency, e.g. gas or electricity saving practices
water efficiency.
Towels may include:
washable
disposable.
Relevant health regulations may include:
state or territory health regulations
local council health regulations.
Condition of hair may include:
dry
normal
oily
coloured or lightened
chemically reformed
chemically treated.
Enhancements may include:
hair extensions
hair ornaments.
Unusual scalp conditions may include:
dry, scaly areas
oily crust
sores and lesions
swelling
scabs.
Shampoo and treatment products may include:
shampoo products for:
dry hair and scalp
oily hair and scalp
chemically treated hair
conditioning products for:
dry hair and scalp
oily hair and scalp
chemically damaged hair
post-colour service treatments
abnormal skin conditions, including:
dry and oily dandruff
psoriasis
seborrhoea.
Massage techniques may include:
petrissage
rotary
scrubbing.
Processed products may include:
tint
bleach.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
interacting with clients, to take into account any cultural or physical requirements, and to ensure client comfort and safety throughout the services required
interpreting and following verbal instructions from supervising hairdressers
interpreting and consistently applying product instructions for the application of shampoo and treatment products
applying salon procedures and safe work practices regarding gowning clients and performing:
pre-service shampoo services and treatments
removing processed tint from hair
consistently applying a range of shampoo and scalp massage movements, including petrissage and rotary movements to the satisfaction of clients.
Context of and specific resources for assessment
Assessment must ensure access to:
a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon
a fully equipped basin services area which includes as a minimum:
shampoo basins
client shampoo chairs
adjustable water temperature and shampoo spray attachments
a professional shampoo range
a professional hair and scalp treatments range
a plentiful supply of clean towels
clean client gowns
documented salon procedures, such as:
methods for gowning clients for shampoo services
procedures that ensure client comfort and safety at the basin
operator comfort and safety
procedures that respond to state or territory and local government health regulations relevant to providing services at the basin
environmental protection practices, such as:
waste minimisation
resource management
recycling
energy efficiency, e.g. gas or electricity saving practices
water efficiency
a range of clients with different shampoo services and after shampoo treatments requirements
product labels and other sources of product information and product safety data.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the learner providing a range of shampoo and conditioning services
written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include:
relevant health regulations
salon procedures
review of portfolios of evidence and third-party reports of on-the-job performance.
Guidance information for assessment
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another— they are related skills.
Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
SIHHOHS201A Apply salon safety procedures
SIRXCOM001A Communicate in the workplace
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
interacting with clients, to take into account any cultural or physical requirements, and to ensure client comfort and safety throughout the services required
interpreting and following verbal instructions from supervising hairdressers
interpreting and consistently applying product instructions for the application of shampoo and treatment products
applying salon procedures and safe work practices regarding gowning clients and performing:
pre-service shampoo services and treatments
removing processed tint from hair
consistently applying a range of shampoo and scalp massage movements, including petrissage and rotary movements to the satisfaction of clients.
Context of and specific resources for assessment
Assessment must ensure access to:
a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon
a fully equipped basin services area which includes as a minimum:
shampoo basins
client shampoo chairs
adjustable water temperature and shampoo spray attachments
a professional shampoo range
a professional hair and scalp treatments range
a plentiful supply of clean towels
clean client gowns
documented salon procedures, such as:
methods for gowning clients for shampoo services
procedures that ensure client comfort and safety at the basin
operator comfort and safety
procedures that respond to state or territory and local government health regulations relevant to providing services at the basin
environmental protection practices, such as:
waste minimisation
resource management
recycling
energy efficiency, e.g. gas or electricity saving practices
water efficiency
a range of clients with different shampoo services and after shampoo treatments requirements
product labels and other sources of product information and product safety data.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the learner providing a range of shampoo and conditioning services
written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include:
relevant health regulations
salon procedures
review of portfolios of evidence and third-party reports of on-the-job performance.
Guidance information for assessment
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another— they are related skills.
Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
SIHHOHS201A Apply salon safety procedures
SIRXCOM001A Communicate in the workplace
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S4502 | WRHCS201A | Prepare clients for salon services | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWY53 | SHBHBAS001 | Provide shampoo and basin services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D590 | SIH30111 | Certificate III in Hairdressing | Qualification |
| D589 | SIH20111 | Certificate II in Hairdressing | Qualification |