Unit of competency Outline

Date retreived
22/07/2026 10:45 PM AWST

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Work with key stakeholders

Work with key stakeholders

Unit of competency
National Code
SISCCRD304A
State Code
D6169
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
28/11/2011
View on TGA
State Implementation and Classification
Approved Date
15/10/2014
Field of Education
080301 - Business Management
Original Release Date
15/10/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to develop and maintain an effective relationship with key stakeholders who contribute to and influence the delivery of sport and recreation services.
Notes
Elements and Performance Criteria
1. Identify the role and function of key stakeholders.
  • 1.1. Identify key stakeholders in the sport and recreation sector.
  • 1.2. Access information on and analyse the roles and functions of key stakeholders in the sport and recreation sector.
  • 1.3. Identify key stakeholders and personnel who impact on the organisation.
  • 1.4. Identify decision-making processes within key stakeholder organisations and their impact on the sport and recreation organisation.
  • 1.5. Research what information and resources are available from key stakeholder personnel.
2. Develop and implement strategies to promote effective working relationships with stakeholders.
  • 2.1. Develop organisational strategies to facilitate an effective rapport with stakeholders.
  • 2.2. Communicate with stakeholders to establish their needs according to organisational policies and procedures.
  • 2.3. Adopt communication approaches which are appropriate to the needs of stakeholders.
  • 2.4. Implement organisational strategies in interactions with stakeholders according to organisational policies and procedures.
  • 2.5. Maintain working relationships with stakeholders according to organisational policies and procedures.
3. Evaluate relationships with stakeholders.
  • 3.1. Assess organisational strategies in developing effective working relationships with stakeholders according to organisational policies and procedures.
  • 3.2. Make modifications to strategies in consultation with key organisational and stakeholder personnel.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Key stakeholders may include:
government agencies
funding agencies
community organisations
peak bodies
boards of management
enterprises
industry associations.
Roles and functions may include:
funding
management
decision making
sponsorship.
Information and resources may include:
facilities
equipment
grants or funding
personnel
promotion
services.
Organisational strategies may include:
communication processes
relationship management
roles and responsibilities
negotiation.
Organisational policies and procedures may include:
communication protocols
evaluation measures and criteria
conflict resolution procedures
information management and security.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
interacts with key stakeholders according to knowledge of roles, functions and requirements of stakeholders, as well as own organisational strategies, to develop and maintain an effective working relationship with key stakeholders
uses effective communication techniques to develop trust and confidence in dealings with stakeholders
applies a continuous improvement approach to evaluate relationships with stakeholders and recommend potential improvements.
Context of and specific resources for assessment
Assessment must ensure participation in multiple interactions with a range of key stakeholders to demonstrate competency and consistency of performance.
Assessment must also ensure access to:
relevant personnel in agencies that reflect local industry requirements
resources and information such as roles and functions of key stakeholders.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the candidate interacting with key stakeholder personnel in government and key agencies in forming and maintaining effective working relationships
oral or written questioning to assess candidate's knowledge of the functions and roles of key stakeholders
third-party reports from a supervisor detailing candidate's work performance over multiple applications
review a portfolio of evidence of information and resources accessed.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaces
State Code National Code Title Type
C7877 SRCCRD008B Work effectively with government and other key stakeholders Unit of competency
Replaced By
State Code National Code Title Type
AVC98 SISXMGT001 Develop and maintain stakeholder relationships Unit of competency