Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
Australian standards and quality assurance requirements
crowd control and control of persons under the influence of intoxicating substances
general 'duty of care' responsibilities
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
telecommunications
trespass and the removal of persons.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Relevant informationmay include:
alarm response procedures
alarm service information
applicable legislation and codes of practice
communication and reporting channels
manufacturers specifications
operational plans
operations manuals
personnel schedules
terms of reference.
Preventative and breakdown maintenance arrangementsmay include:
alternative and backup systems and procedures
emergency response plans
preventative maintenance plans
programmed maintenance.
Security systemsmay relate to:
access control systems
electronic, audio, visual, digital surveillance and recording systems
fire detection systems
intruder detection and alarm systems
process control or building management systems.
Relevant personsmay include:
clients
colleagues
emergency services personnel
field staff
management
technical personnel.
Communication channels and processesmay include:
direct line supervision paths
established communication protocols
formal communication pathways
lateral supervision paths
organisational communication networks
verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Documentationmay include:
activity logs
radio and telephone records
records of conversation
running sheets
security logs
security systems faults and diagnosis
situation reports
testing and inspection results
written and computer-based reports.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
effectively managing staff, systems and equipment resources to achieve operational plans for a monitoring centre within legislative parameters
communicating with staff and colleagues to ensure the ongoing effectiveness of information receipt, interpretation and transmission
identifying communication and resourcing problems and implementing learning opportunities for staff and continuous improvement strategies for monitoring operations
accurately preparing and completing monitoring records and reports in compliance with legal parameters.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.