Unit of competency Outline
Information current as of
20/10/2026 5:31 PM AWST
20/10/2026 5:31 PM AWST
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Contribute to workplace improvements
Contribute to workplace improvements
Unit of competency
National Code
SITXQUA001A
SITXQUA001A
State Code
S6736
S6736
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
30/10/2008
Original Release Date
01/01/2011
Nominal Hours
28
Field of Education
120505 - Work Practices Programmes
Description
This unit describes the performance outcomes, skills and knowledge required to generate and propose ideas for improvements to workplace practices, services or products. It requires the ability to identify areas for improvement, generate appropriate ideas or solutions, and discuss and review their appropriateness.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
General notes
N/A
Elements and Performance Criteria
1 Identify areas for improvement to work practices, services or products.
- 1.1 Clearly identify own role in work practices and role of others.
- 1.2 Identify opportunities for improvements to work practices, services or products.
- 1.3 Check and clarify areas where improvements could be made.
2 Generate ideas for improvement.
- 2.1 Generate a rangeof ideas or solutions.
- 2.2 Gather information relevant to ideas.
- 2.3 Review ideas for relevance and practicality.
- 2.4 Further develop suitable ideas based on information collection and review.
3 Discuss ideas with others.
- 3.1 Identify people who can contribute to the ideas for improvement to work practices, services or products.
- 3.2 Select appropriate communication methods for discussing ideas.
- 3.3 Share and discuss ideas, seek feedbackand consider all opinions.
- 3.4 Review feedback, modify and further develop ideas in response to feedback.
4 Develop ideas for improvement.
- 4.1 Explore processes required to implement suggested improvements to work practices, services or products.
- 4.2 Present ideas for improvement to appropriate people.
5 Review process for proposing improvements.
- 5.1 Review process for developing, discussing and presenting ideas and identify how things could be done better.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Checking and clarifying areas for improvement may involve:
observing problems
observing inefficient work practices
observing non-compliance with policies and procedures
understanding current procedures and processes
asking questions to ensure full understanding of work practices, services or products.
Generating a range of ideas may involve:
talking to colleagues or supervisors
considering how work practices are applied in other workplaces
using brainstorming techniques
visualising different ways of working
developing checklists and plans.
Developing suitable ideas may involve:
thinking through all aspects of ideas
exploring processes, resources and time required to implement ideas.
People who can contribute may include:
colleagues
supervisors
managers
friends and family who work outside the organisation
those who can challenge or support the ideas
those who can provide technical knowledge on the viability of the ideas
those who can fund or promote the implementation of the ideas.
Communication methods may include:
face-to-face discussions
interviews
telephone discussions
email
written correspondence, such as memos, letters and reports
suggestion boxes and suggestion boards
surveys and questionnaires
newsletter contributions
formal and informal meetings.
Seeking and considering feedback may involve:
actively listening
asking questions
clarifying understanding
accepting the opinions and ideas of others, especially those with cultural or special needs
taking into account technical and OHS considerations and restrictions.
Exploring processes for implementation of ideas may involve:
identifying all steps required to implement ideas for improvement
seeking technical advice
identifying physical and human resources required
identifying how long it would take to make changes.
Reviewing process may involve identifying:
communication problems that were encountered
lack of access to appropriate information to develop ideas
problems with own ability to present ideas and influence others
aspects that worked well
solutions for generation and presentation of future ideas.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Checking and clarifying areas for improvement may involve:
observing problems
observing inefficient work practices
observing non-compliance with policies and procedures
understanding current procedures and processes
asking questions to ensure full understanding of work practices, services or products.
Generating a range of ideas may involve:
talking to colleagues or supervisors
considering how work practices are applied in other workplaces
using brainstorming techniques
visualising different ways of working
developing checklists and plans.
Developing suitable ideas may involve:
thinking through all aspects of ideas
exploring processes, resources and time required to implement ideas.
People who can contribute may include:
colleagues
supervisors
managers
friends and family who work outside the organisation
those who can challenge or support the ideas
those who can provide technical knowledge on the viability of the ideas
those who can fund or promote the implementation of the ideas.
Communication methods may include:
face-to-face discussions
interviews
telephone discussions
written correspondence, such as memos, letters and reports
suggestion boxes and suggestion boards
surveys and questionnaires
newsletter contributions
formal and informal meetings.
Seeking and considering feedback may involve:
actively listening
asking questions
clarifying understanding
accepting the opinions and ideas of others, especially those with cultural or special needs
taking into account technical and OHS considerations and restrictions.
Exploring processes for implementation of ideas may involve:
identifying all steps required to implement ideas for improvement
seeking technical advice
identifying physical and human resources required
identifying how long it would take to make changes.
Reviewing process may involve identifying:
communication problems that were encountered
lack of access to appropriate information to develop ideas
problems with own ability to present ideas and influence others
aspects that worked well
solutions for generation and presentation of future ideas.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
project or work activities that show candidate's ability to observe work practices and analyse problems or areas where improvements could be implemented
knowledge of own role, role of others and services and products offered by the organisation
ability to develop a range of ideas for workplace improvements or solutions to problems
ability to consult with others, seek feedback, modify ideas and present suggested improvements.
Context of and specific resources for assessment
Assessment must ensure:
project or work activities that show candidates' ability to contribute to work improvements within operationally realistic service industry environments and within the context of the particular industry sector and business type in which they are working or seeking work
access to and use of current information and data on work practices, services or products
access to organisational policies and procedures that relate to work practices and the review and evaluation of organisational activities.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of written reports prepared by the candidate on problems with work practices, services or products, including suggestions for improvements and methods for implementing the suggestions
direct observation of the candidate discussing ideas with others and seeking feedback
direct observation of the candidate presenting ideas and implementation suggestions to a group meeting
project activities and problem-solving exercises to allow the candidate to identify work practice inefficiencies and problems and to generate a range of ideas or solutions
written and oral questioning to assess knowledge of the work practices, services or products of the organisation, organisational structure, role of various personnel and typical communication methods used within organisations
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
project or work activities that show candidate's ability to observe work practices and analyse problems or areas where improvements could be implemented
knowledge of own role, role of others and services and products offered by the organisation
ability to develop a range of ideas for workplace improvements or solutions to problems
ability to consult with others, seek feedback, modify ideas and present suggested improvements.
Context of and specific resources for assessment
Assessment must ensure:
project or work activities that show candidates' ability to contribute to work improvements within operationally realistic service industry environments and within the context of the particular industry sector and business type in which they are working or seeking work
access to and use of current information and data on work practices, services or products
access to organisational policies and procedures that relate to work practices and the review and evaluation of organisational activities.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of written reports prepared by the candidate on problems with work practices, services or products, including suggestions for improvements and methods for implementing the suggestions
direct observation of the candidate discussing ideas with others and seeking feedback
direct observation of the candidate presenting ideas and implementation suggestions to a group meeting
project activities and problem-solving exercises to allow the candidate to identify work practice inefficiencies and problems and to generate a range of ideas or solutions
written and oral questioning to assess knowledge of the work practices, services or products of the organisation, organisational structure, role of various personnel and typical communication methods used within organisations
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
No information